About this role
Job summary
An opportunity to make a real difference
Do you enjoy turning complex information into practical solutions? Are you confident working with clinicians and senior leaders to understand challenges, develop ideas and improve services?
We are looking for an enthusiastic and forward-thinking Information and Performance Manager to join Surgical Services at Sheffield Teaching Hospitals. This is an opportunity to take on a varied and influential role, working across General Surgery, Plastic and Breast Surgery, and Urology to help shape how our services develop and deliver for patients.
This is much more than a reporting role. You will use your analytical skills, operational understanding and ability to build relationships to help us understand demand, make the best use of our capacity and identify opportunities to improve performance, productivity and patient care.
Main duties of the job
Lead the Information and Programme Management Offices within the Surgical Services Care Group, providing performance management, business intelligence, planning and service improvement support.
Develop capacity and demand models across all directorates, covering inpatient and outpatient activity, workforce, productivity, utilisation and waiting list trajectories. Manage reporting and dashboards, ensuring accurate, timely information aligned with Trust and national requirements. Analyse performance risks, capacity constraints and improvement opportunities, translating complex data into actionable recommendations for operational teams, clinicians and executive forums.
Lead the development of evidence-based business cases for service developments and capital investment, covering capacity modelling, workforce, financial implications, benefits, risks, options and implementation plans, working with clinical and operational colleagues.
Lead and manage the Information and Service Improvement function, ensuring clear objectives, appropriate workloads, staff development and effective performance management.
Oversee Care Group performance against NHS constitutional standards, Trust objectives, contractual requirements and local KPIs. Ensure early risk identification, effective escalation and delivery of directorate recovery plans. Coordinate performance, efficiency and service improvement initiatives to deliver agreed priorities.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications Essential
Educated to degree level, and/or equivalent learning and experience Demonstrable commitment to continuing professional development. Masters degree in Management or equivalent professional or vocational qualification. Grade C/4 GCSE Maths and English or equivalent.
Desirable
Relevant qualification or substantial demonstrable experience in data analysis, performance management, service improvement, project/programme management or operational planning
Experience Essential
Experience of working at a managerial level in an acute hospital or other service organisation Relevant experience of developing and implementing strategic plans at business-line/ service level to enable attainment of performance objectives. Experience of successfully leading service improvement or modernisation initiatives in the NHS. Demonstrable experience of making significant judgements involving highly complex facts or situations requiring analysis and interpretation from a range of options Proven ability to negotiate and influence staff at all levels of seniority Demonstrable experience of leading, managing and developing staff, including effective workload and capacity management, objective setting, performance management, appraisal, recruitment and development. Good knowledge and understanding of NHS datasets and how to access and manipulate them. Experience of establishing and providing an 'Information office' function - specification of information requirements and reports, production of reports to set timetables, conversion of data into usable information Significant experience of developing and applying demand and capacity models across complex clinical services, including modelling future demand, capacity requirements and service scenarios. Experience of developing and using metrics to monitor projects Experience of financial planning, and the identification, design and delivery of cost improvement programmes Demonstrable experience of leading or making a substantial contribution to high-quality business cases, including options appraisal, demand and capacity modelling, workforce requirements, financial analysis, benefits, risks and implementation plans. Experience of managing within a complex organisation and balancing multiple objectives successfully. Demonstrable experience of managing performance against NHS constitutional standards and/or other nationally mandated healthcare access and performance standards Extensive experience of preparing and presenting complex information, written and verbal to a range of audiences Detailed knowledge of NHS constitutional standards and associated operational measures, including RTT, cancer standards, diagnostic standards and other relevant access standards. Experience of translating performance information into clear management actions, challenging under-performance and supporting teams to deliver sustained improvement. Experience of designing and implementing an effective information/reporting delivery function, including reporting timetables, quality assurance, data definitions, prioritisation and service standards. Experience of establishing and operating a PMO function in an NHS setting. Experience of working in a surgical directorate Knowledge of 18 week RTT measurement, cancer access targets Experience of developing and monitoring performance trajectories and recovery plans against national standards. Significant Project/Programme management and delivery experience, track record of successful project management Experience operating at a senior level and establishing and maintaining constructive relationships with clinical and non-clinical staff. Experience of developing and maintaining performance scorecards and dashboards that provide clear visibility of performance, trends, risks, trajectories and actions. Significant experience of performance management within a complex healthcare or public sector environment, including use of performance frameworks, scorecards, trajectories, recovery plans and escalation processes.
Desirable
Experience of establishing and operating a PMO function in an NHS setting. Responsible for delivering business services in a public or private sector context Experience of working in a surgical directorate Knowledge of 18 week RTT measurement, cancer access targets
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sheffield Teaching Hospitals NHS Foundation Trust
Address Northern General Hospital
Herries Road
Sheffield
S5 7AU
United Kingdom
Employer's website https://www.sth.nhs.uk (Opens in a new tab)