About this role
Salary: £? - ? per year
Requirements
- Experience in Desktop Engineering or EUC Support
- Experience with Windows 10 or Windows 11
- Experience with SCCM/MECM, Microsoft Intune, or other endpoint management technologies
- Experience with Citrix Virtual Apps & Desktops or other VDI technologies
- Familiarity with ServiceNow, software deployment and packaging, device imaging and build management, incident and problem management, PowerShell, root cause analysis, automation, or continuous improvement
- Experience in a large enterprise or financial services environment is advantageous but not essential
- A naturally curious approach, ownership of technical issues, collaborative skills, and motivation to deliver long-term improvements
Responsibilities
- Provide hands-on EUC, desktop, and TechBar support
- Troubleshoot complex Windows, hardware, and software issues
- Support enterprise endpoint management technologies, including SCCM and modern management platforms
- Manage device builds, imaging, deployments, and endpoint configuration
- Support Citrix and virtual desktop environments
- Investigate recurring incidents and identify root causes
- Work with infrastructure and engineering teams to deliver permanent solutions
- Drive continuous service improvement initiatives
- Identify opportunities for automation and process optimisation
- Maintain high levels of customer satisfaction in a fast-paced enterprise environment
- Share technical expertise and support colleagues development
Technologies
- Citrix
- Hardware
- Support
- Microsoft Intune
- PowerShell
- ServiceNow
- Windows
More
We are a global financial services organisation with a growing Digital Employee Experience team. This Senior EUC Engineer role is based in London with hybrid working. Youll help support and improve our end-user computing environment across desktop engineering, endpoint management, virtual desktop technologies, and workplace support services. We value engineering, automation, service improvement, collaboration, and a focus on enhancing the employee experience.
last updated 43 week of 2026