About this role
Salary: £? - ? per year
Requirements
- Previous experience in a Level 2 Desktop, EUC, or Application Support role
- Strong troubleshooting and root cause analysis skills
- Experience supporting Windows desktop environments within enterprise organisations
- Knowledge of Windows 10 and Windows 11, Active Directory, SCCM / Microsoft Configuration Manager, Citrix and/or VDI environments, and Microsoft Office 365
- Experience using ServiceNow or similar ITSM platforms
- Understanding of software deployment and endpoint support processes
- Ability to manage multiple priorities in a fast-paced project environment
- Excellent communication and customer-facing skills
- Experience supporting Windows 11 migration projects (desirable)
- Device refresh or hardware deployment experience (desirable)
- Application testing and validation experience (desirable)
- Experience within highly regulated or large-scale enterprise environments (desirable)
- ITIL Foundation certification (desirable)
Responsibilities
- Provide Level 2 support for end-user devices and business applications
- Support device migration, deployment, and onboarding activities
- Assist with application packaging, readiness assessments, testing, and validation
- Troubleshoot application compatibility, performance, and user access issues
- Support software installations, upgrades, and deployment activities
- Work closely with deployment teams during migration and cutover periods
- Manage incidents, service requests, and change activities in line with ITIL processes
- Escalate complex issues to specialist Level 3 teams where required
- Maintain accurate support documentation, knowledge articles, and ticket updates
- Assist with endpoint refresh and hardware replacement programmes
- Coordinate with business users to support testing and user acceptance activities
- Identify recurring issues and contribute to continuous service improvement initiatives
- Liaise with third-party vendors and support partners as needed
Technologies
- Active Directory
- Citrix
- Hardware
- Support
- ITIL
- ITSM
- Office 365
- ServiceNow
- Windows
More
We are seeking an experienced EUC Support Engineer to join a major end-user computing transformation programme. You will work as part of a wider deployment and migration team, supporting device migrations, application readiness, endpoint refresh initiatives, and user onboarding across a complex enterprise environment. This is a six-month role with a very likely extension, based onsite in Billinham five days a week. We are acting as an Employment Business in relation to this vacancy.
last updated 43 week of 2026