About this role
Salary: £30,000 - 40,000 per year
Requirements
- Experience in a senior IT support, infrastructure support, or 2nd/3rd line engineering role
- Strong networking fundamentals, including DHCP, DNS, VLANs, routing, and switching
- Hands-on experience with, or a good working understanding of, Juniper switching and Palo Alto firewalls; equivalent technologies are also considered
- Practical administration experience with Active Directory, Microsoft Entra ID, Microsoft 365, and Intune
- A logical, methodical approach to diagnosing faults and identifying root causes
- Clear communication skills and the ability to support colleagues through technical challenges
- Accountability for resolving issues and keeping users informed
- Ability to demonstrate practical networking knowledge and explain approaches to real support scenarios during a technical assessment
Responsibilities
- Own escalated technical issues from initial investigation through to resolution
- Troubleshoot networking problems across DHCP, DNS, VLANs, routing, and switching
- Administer and support Active Directory, Microsoft Entra ID, Microsoft 365, and Intune
- Support switching and firewall environments, including Juniper and Palo Alto technologies or equivalent platforms
- Provide technical guidance to 1st line colleagues and help develop their troubleshooting skills
- Maintain clear documentation of investigations, fixes, and support procedures
Technologies
- Active Directory
- Cloud
- Firewall
- Support
- Microsoft 365
- Office 365
More
Were looking for a Senior IT Support Engineer to join an IT support team in Manchester as its most senior engineer and technical escalation point. This is a hands-on role focused on resolving complex issues across networking, infrastructure, and Microsoft cloud services, using a structured approach to troubleshooting. Our recruitment process includes a technical assessment covering networking fundamentals and troubleshooting.
last updated 43 week of 2026