About this role
Salary: £30,000 - 40,000 per year
Requirements: At least three years of experience in IT and application support, including two years providing second-line supportStrong practical knowledge of Active Directory administration, Windows 11 and Microsoft 365Experience maintaining and troubleshooting laptop hardwareConfidence using a ticket-based helpdesk systemExperience supporting video conferencing and meeting room equipmentStrong problem-solving skills and a customer-focused approachInterest in exploring how automation and AI can improve support processes and everyday working practicesBeneficial additional experience: Microsoft Azure and Microsoft Entra ID, Apple iPhone and iOS support, Power Automate, software testing, ITIL practices, or relevant Microsoft or CompTIA qualifications Responsibilities: Manage helpdesk tickets, investigate issues and keep users informedSupport Windows 11 laptops, docking stations, monitors and peripheralsTroubleshoot Microsoft 365 applications and internal business systemsAdminister Active Directory and Microsoft Entra ID accounts, including joiners and leaversManage Exchange Online distribution lists and Microsoft Teams groupsSupport corporate iPhones and access to business resources on personal devicesInvestigate network connectivity and meeting room technology issuesMaintain accurate IT asset records and deliver IT inductionsAssist with equipment deployments, office projects and technology upgradesProvide initial investigation of issues affecting automated processesMaintain helpdesk categories and support phishing awareness tools Technologies: AIActive DirectoryAzureHardwareSupportITILMicrosoft 365NetworkWindowsiOSOffice 365Cloud More:
We are an established professional services firm seeking an IT Support Engineer to join our IT Services team in Bristol. This is a full-time role with hybrid working available, supporting colleagues across Microsoft 365, business applications and workplace technology while helping improve systems and processes. We offer a friendly, supportive working environment, a focus on work/life balance, professional development investment, employee wellbeing initiatives and varied responsibilities across IT support, applications and technology improvements. Occasional travel to other UK and European offices may be required. Applications are to be submitted via Adria Solutions.
last updated 42 week of 2026