About this role
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.
YOUR ROLE
We have an opportunity for a proactive and customer-focused Customs Coordinator to join our team in Felixstowe. As the first point of contact for clients and internal stakeholders, you will play a key role in keeping communications and operational workflows running smoothly. Taking ownership of shared inboxes, coordinating responses and tracking outstanding actions, you will ensure enquiries are handled promptly and professionally. This role would suit someone who enjoys a fast-paced environment, takes initiative and can anticipate issues while balancing competing priorities.
- The working hours for this role are Monday to Friday, 08:30–17:00 WHAT ARE YOU GOING TO DO?
- Manage and prioritise shared inboxes, responding promptly and accurately to client and colleague enquiries.
- Identify urgent matters, escalate them appropriately and follow through to resolution.
- Support operational teams by coordinating work allocation, tracking outstanding actions and ensuring timely responses.
- Keep clients, colleagues and relevant stakeholders informed of progress and next steps.
- Monitor workloads and identify actions needed to prevent delays or emerging issues.
- Build strong working relationships with clients and internal departments.
- Maintain accurate records, systems and communications.
- Identify opportunities to improve processes and make day-to-day workflows more efficient.
WHAT ARE WE LOOKING FOR?
- You will be highly organised, with excellent attention to detail and the confidence to manage multiple priorities in a busy environment.
- Your strong written and verbal communication skills will help you provide a professional, approachable and responsive service.
- You will take ownership of your work, follow tasks through to completion and use sound judgement when priorities change or issues need escalating.
- A proactive approach, a focus on customer service and the ability to work collaboratively with colleagues will be essential.
- Experience in a customer service, administration or operational coordination role would be beneficial, particularly where you have managed shared inboxes and supported several stakeholders.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status. Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.