About this role
Job summary
We are seeking an experienced and motivated leader to join the Study Support Service at the South East Regional RDN. This is an exciting opportunity to play a key role in how research studies are planned, supported and delivered across the NHS and wider health and care system. You will work within a collaborative national network focused on improving the consistency, quality and efficiency of research delivery.
You will join a supportive and knowledgeable team that values partnership working, continuous improvement and shared learning. We work closely with research sites, sponsors and system partners to solve challenges and strengthen research capacity across the region. Our culture is open, respectful and improvement-focused, with strong peer support and opportunities to develop leadership skills.
In return, we offer flexible working, excellent development opportunities and the chance to build expertise across a broad research portfolio. If you are motivated by making a difference to research delivery, enjoy collaborative problem-solving and want to grow your leadership capability within the NIHR Research Delivery Network, this is an excellent opportunity.
Main duties of the job
As Study Support Service Manager you will lead delivery of Study Support Services across designated specialties and settings, ensuring high-quality pre-approval services (planning and placement and national cost attribution tools) and post-approval services (portfolio oversight and on-request support).
You will line manage Study Support Service Facilitators, allocating workload, developing capability and supporting performance. You will work closely with research delivery organisations across the South East RDN region to support study feasibility, address delivery challenges and strengthen research capacity and capability.
You will collaborate with regional and national colleagues to ensure consistent service delivery and contribute to improvement initiatives across the network. You will use data and insight to monitor portfolio performance, identify risks and target support where needed.
Examples of decisions you will make include:
? Determining study planning and placement recommendations based on feasibility and capacity.
? Deciding when portfolio performance issues require intervention or escalation.
? Prioritising team resource and improvement activity across specialties.
This role suits a collaborative, organised professional who combines operational delivery with partnership working and continuous improvement.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job description Job responsibilities
Please refer to the full job description & person spe
STRATEGIC LEADERSHIP
Act as a liaison between various stakeholders to ensure effective collaboration, communication and alignment of objectives
Work as part of a community of specialty and settings leaders across the national network, promoting the consistency of experience across a nationally-harmonised Study Support Service
Collaborate with designated Local Specialty and Settings Leadership to align operational activities with strategic objectives
Provide strategic support to designated research delivery sites, drawing on and contributing to national network intelligence
Support the implementation and cascade of national strategic direction within the region and the local RRDN
BUSINESS PLANNING
Develop and undertake activities which contribute to the annual business planning cycle
Support with reviewing, evaluating and approving research site delivery plans, and have delegated responsibility for periodically performance monitoring against those plans to ensure that RDN funding is being used appropriately and effectively within specific specialties and settings
INFORMATION & ADMINISTRATION
Understand and interpret highly complex information, data and situations to inform plans and make decisions within designated specialities and settings. This may include communicating and presenting to a variety of audiences and the facilitation of collaborative discussions
Facilitate the implementation of Information Governance best practice within the Study Support Service
Support the implementation and management of the Study Support Service processes that ensure data integrity within relevant RDN systems, enabling the identification of potential concerns and patterns and supporting RDN customers and partners in resolving issues
Promote the use of digital innovations including data visualisation tools/dashboards to inform study and process decision making
Manage the activities that support study sponsors, funders and investigators to access data to enable them to effectively manage the delivery of their studies (and enable them to request support from the RDN as required)
Maintain and support general understanding of costing and attribution tools, process and policy that ensure studies in the region meet national requirements
Implement compliance with the DHSC RDN Portfolio Policy to ensure that the process, procedure and monitoring of studies enables sponsors / delegates, research delivery sites and funders to understand and adhere to their roles and responsibilities. For example, this may include satisfying the Eligibility Criteria for NIHR support before they are included on the portfolio and subsequently adhering to the expected actions and requirements set out in the NIHR RDN Portfolio Terms and Conditions
Maintain oversight of the RDN portfolio within designated specialties and settings to proactively identify potential issues and opportunities, working as an active partner to resolve and action follow-up activity
Lead the coordination of the National Specialty and Setting Groups (e.g. organise national meetings and support the general activities of the National Specialty and Setting Leads)
Person Specification
Qualifications Essential
Postgraduate qualification (eg. Postgraduate Diploma) in a relevant subject or equivalent level of experience. Degree Evidence of continual professional development Training in project management
Desirable
Degree in health or science discipline
Knowledge and Experience Essential
Comprehensive understanding of research, the NHS and the wider health and care system including associated responsibilities to the public and patients Comprehensive understanding of life science industry's needs and requirements with regard to health and care research High level of understanding of governance and legislative framework for clinical research in the NHS Understanding of the UK research pathway and funding Specialist knowledge of RDN Portfolio eligibility (including terms and conditions) and of cost attribution (ACoRD, SoECATs, NCVR) Knowledge of national systems, structures and processes for supporting clinical research in NHS and non-NHS settings Knowledge of utilising Business Intelligence solutions to work within a performance management framework Knowledge of methods, tools and techniques for problem-solving and continuous improvement Experience of health and care research management, including the support of studies pre-approval and post-approval Experience of facilitating meetings Experience of delivering health and care research support services Experience of managing high quality customer centric services for commercial and non-commercial customers Experience of managing effective collaborations and partnerships Experience of supporting the implementation of business plans Experience of facilitating continuous improvement projects Project management experience, working as part of a team to deliver complex projects involving multiple agencies and individuals to tight deadlines
Desirable
Professional operational research leadership at system level Experience of direct line management and managing colleagues to deliver clear objectives and performance targets
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal Surrey NHS Foundation Trust
Address Guildford - Kent - Sussex - Brighton
Egerton Road
Kent
GU2 7XX
Employer's website https://www.royalsurrey.nhs.uk/ (Opens in a new tab)