About this role
Job summary Package Description: Join our dynamic finance team as a Credit Control Assistant, where youll play a key role in maintaining healthy cash flow, supporting accurate billing, and ensuring a smooth customer experience. This is a fantastic opportunity for a detail-oriented professional who enjoys problem-solving, building strong relationships, and taking ownership of their work in a supportive and growing organisation. Whats on Offer Agincare are a proud family run organisation that is proud of its values and the delivery of the highest levels of care to our service users. Working at Agincare brings many benefits including: Salary of up to £30,000 per annum DOE 40 hours per week, based at our office in Poole, Dorset Fully funded training and career development Blue Light discount package (fantastic discounts on travel, leisure, entertainment, and more) EAP Employee Assistance Programme (support for you and your family) Company pension scheme What Youll Be Doing: Generate customer statements and chase letters on time. Chase overdue monies from clients by letter and by phone. Administer Probate queries, POA changes and small claims court work. Reconcile, maintain and update customer accounts and customer histories on the relevant databases. Maintain good working relationships with Branch/Care Home managers and admin staff. Maintain strong relationships with Local Council payments staff and work with them to deliver and receive the relevant information re block/void/respite/other contracts in order to achieve accurate billing and bring cash in on time. Support the receipt and allocation of monies on the Sales Ledger, including maintaining the Direct Debit processes. Support the production of timely Debtor Reports, the Monthly Management Accounts, and other information and ad hoc reports as required. Provide support and guidance to other members of the credit control team in their achievement of the teams targets. Provide cover for the Credit Control manager in periods of absence.
Main duties of the job Join our dynamic finance team as a Credit Control Assistant, where youll play a key role in maintaining healthy cash flow, supporting accurate billing, and ensuring a smooth customer experience. This is a fantastic opportunity for a detail-oriented professional who enjoys problem-solving, building strong relationships, and taking ownership of their work in a supportive and growing organisation. You will generate customer statements and chase letters on time, chase overdue monies from clients by letter and by phone, and administer Probate queries, POA changes and small claims court work. Additionally, you will reconcile, maintain and update customer accounts and customer histories on the relevant databases, maintain good working relationships with Branch/Care Home managers and admin staff, and maintain strong relationships with Local Council payments staff. Support the receipt and allocation of monies on the Sales Ledger, including maintaining the Direct Debit processes, support the production of timely Debtor Reports, the Monthly Management Accounts, and other information and ad hoc reports as required. You will also provide support and guidance to other members of the credit control team in their achievement of the team's targets and cover for the Credit Control manager in periods of absence.
About us Agincare is a family-run business that has been caring and supporting people since 1986. With over 4,500 team members, Agincare is one of the UKs largest care providers and continues to grow. They operate over 100 locations across England, including care and nursing homes, home care branches, extra care schemes, and supported living properties. Agincare is proud of its values and delivery of the highest levels of care to its service users. They are signatories of the Care Leaver Covenant and are committed to supporting care leavers to live independently, offering a guaranteed interview or an informal conversation about their career opportunities. All care services are regulated by the Care Quality Commission (CQC), and Agincare welcomes applications from all as equal opportunities are important to them.
Job description Job responsibilities Package Description:
Join our dynamic finance team as a Credit Control Assistant, where youll play a key role in maintaining healthy cash flow, supporting accurate billing, and ensuring a smooth customer experience.This is a fantastic opportunity for a detail-oriented professional who enjoys problem-solving, building strong relationships, and taking ownership of their work in a supportive and growing organisation.
Whats on OfferAgincare are a proud family run organisation that is proud of its values and the delivery of the highest levels of care to our service users. Working at Agincare brings many benefits including:
Salary of up to £30,000 per annum DOE
40 hours per week, based at our office in Poole, Dorset
Fully funded training and career development
Blue Light discount package (fantastic discounts on travel, leisure, entertainment, and more)
EAP Employee Assistance Programme (support for you and your family)
Company pension scheme
What Youll Be Doing Generate customer statements and chase letters on time. Chase overdue monies from clients by letter and by phone. Administer Probate queries, POA changes and small claims court work. Reconcile, maintain and update customer accounts and customer histories on the relevant databases. Maintain good working relationships with Branch/Care Home managers and admin staff. Maintain strong relationships with Local Council payments staff and work with them to deliver and receive the relevant information re block/void/respite/other contracts in order to achieve accurate billing and bring cash in on time. Support the receipt and allocation of monies on the Sales Ledger, including maintaining the Direct Debit processes. Support the production of timely Debtor Reports, the Monthly Management Accounts, and other information and ad hoc reports as required. Provide support and guidance to other members of the credit control team in their achievement of the teams targets. Provide cover for the Credit Control manager in periods of absence.About youWere looking for someone who combines excellent numerical and organisational skills with a proactive, professional approach.Youll be comfortable managing your own workload and confident in dealing with colleagues and clients at all levels.
Youll have:
Strong numerical ability and attention to detail
Excellent written and verbal communication skills
A confident, customer-focused approach
Good computer literacy, particularly with Microsoft Excel
Experience working with financial databases or credit control systems
Experience in a similar credit control or finance role
Why Agincare?At Agincare, we dont just offer jobs we offer careers with meaning.With a supportive culture, national presence, and real room to grow, youll be part of a team thats proud to make a difference.
About AgincareWere a family run business that's been caring and supporting people since 1986.
With over 4,500 team members, were one of the UKs largest care providers and are continuing to grow.We have over 100 locations across England including our care & nursing homes, home care branches, extra care schemes, supported living properties and live-in offices.
Agincare are signatories of the Care Leaver Covenant and are committed to supporting care leavers to live independently.We are proud to be able to offer a guaranteed interview to care leavers, or an informal conversation about our career opportunities.
All of our care services are regulated by the Care Quality Commission (CQC).
Equal opportunities are important to us at Agincare and we welcome applications from all.
Person Specification
Qualifications Essential
Strong numerical ability and attention to detail, excellent written and verbal communication skills, a confident, customer-focused approach, good computer literacy, particularly with Microsoft Excel, experience working with financial databases or credit control systems, and experience in a similar credit control or finance role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Agincare
Address Agincare Head Office Services
Poole
BH15 2PG
Employer's website https://www.agincare.com/ (Opens in a new tab)