About this role
Salary: £64,000 - 64,000 per year
Requirements: Significant experience in IT service delivery or IT operations management.Proven experience leading and developing IT support or operations teams.Strong knowledge of ITIL principles and IT service management practices.Broad technical understanding of Microsoft 365, cloud services, infrastructure, networks and business applications.Experience managing third-party suppliers, service-level agreements and service performance.Confidence handling major incidents, escalations and operational challenges.Strong communication and stakeholder management skills.A proactive, organised and solutions-focused approach. Responsibilities: Lead and support an IT operations team, including service desk and technical support functions.Oversee the day-to-day performance and availability of IT systems and services.Manage incidents, service requests, technical issues and operational escalations.Monitor service performance and identify opportunities for continuous improvement.Manage relationships with external IT suppliers and service providers.Support the introduction of new systems and technology into live operations.Coordinate IT changes, ensuring minimal disruption to users.Support business continuity, disaster recovery and operational risk management.Maintain effective processes, documentation and knowledge sharing across the team.Take ownership of day-to-day operations and contribute positively from the outset. Technologies: CloudSupportITILMicrosoft 365Office 365 More:
We are recruiting an experienced IT Services & Operations Manager for an established organisation in Surrey. This varied and influential role supports an existing team and focuses on keeping technology services reliable, secure and responsive to business needs. The assignment is initially six months, with potential to extend, and is full-time, office-based in the Woking/Addlestone area, Monday to Friday, for 37 hours per week. Pay is £64,000 FTE (£37.28 per hour, including holiday pay).
last updated 42 week of 2026