About this role
An opportunity has arisen for an experienced people manager to lead the day-to-day operation of a busy administrative service, overseeing staff, workloads, performance, and customer service functions within a regulatory environment.
Key Responsibilities
Lead, supervise, and develop a team, including workload allocation, performance management, training, and mentoring.Ensure the efficient processing of notices, permits, appeals, and related casework in line with legislation and service standards.Manage customer enquiries, complaints, FOI requests, and complex cases, providing advice and guidance where required.Monitor service performance, budgets, policies, procedures, and reporting requirements to support continuous improvement.Build and maintain positive relationships with internal stakeholders, elected members, partner organisations, and customers.Support the delivery of a high-performing, customer-focused service while ensuring compliance with relevant legislation and procedures. Essential Criteria
Candidates with strong people management experience will be considered even if they do not have a background in parking enforcement.Significant experience managing or supervising staff, including performance management and team development.Experience managing workloads, service delivery, and performance targets within a customer-focused environment.Strong stakeholder management and relationship-building skills.Experience handling customer complaints, escalations, and complex enquiries.Excellent communication, organisational, problem-solving, and IT skills.Ability to work under pressure, meet deadlines, and lead a high-performing team.Relevant management qualification (ILM, NVQ, or equivalent) or demonstrable management experience.