About this role
Head of Operations
Join a field-based senior leadership opportunity with responsibility for commercial performance, people development and customer standards across a large multi-site estate. Ideal candidates will bring proven multi-site operational leadership and strong P&L expertise.
If you’ve also worked in the following roles, we’d also like to hear from you: National Operations Manager, Regional Operations Manager, Head of Retail Operations, Head of Hospitality Operations, Multi-Site Operations Manager, Retail Operations Manager, Hospitality Operations Manager, Commercial Operations Manage
The package includes a company car and private medical cover (single cover).
SALARY: From £70,000 per annum (depending on experience) + Benefits
LOCATION: Field-based, with regular travel to relevant brand sites across the North and South regions, travel to internal and external meetings with occasional overnight stays (Map will be provided at telephone interview stage)
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
This is an excellent opportunity for a Head of Operations to shape commercial performance, people capability and customer standards across a multi-site estate.
Reporting to a senior operations leader, the Head of Operations will guide regional and district leaders, own P&L and EBITDA performance, and embed operational strategy.
With extensive travel across England, the Head of Operations will build stakeholder relationships, coach field leaders and drive consistent execution, growth and customer experience.
APPLY TODAY
Ready to make your next career move? Apply Now for our Recruitment Team to review.
DUTIES
Your duties as the Head of Operations include:
People Leadership and Succession: Lead, coach and develop regional and district leaders, strengthen succession planning and embed company valuesCommercial Performance: Drive sales, EBITDA, profit and P&L performance, control expenditure and identify opportunities to accelerate business growthOperational Strategy and Standards: Implement operational strategy, strategic initiatives, core processes, brand standards and success routines across the estateCustomer Experience: Use guest feedback, operating standards and performance data to improve service, product quality, cleanliness and customer satisfactionCompliance and Controls: Maintain health and safety compliance, audits, cash controls, inventory safeguards and required operational controlsStakeholder and Brand Relationships: Build effective relationships with senior leadership, support teams, external partners and brand stakeholdersBusiness Reviews and Improvement: Lead business reviews, challenge existing processes, use KPIs to drive continuous improvement and support new initiativesField Leadership and Projects: Conduct coaching and operational visits, lead communications and contribute to projects and project teams
CANDIDATE REQUIREMENTS
ESSENTIAL
Proven senior operational leadership experience within multi-site retail, hospitality, leisure or foodservice, with accountability for large geographic regions and high-volume operationsDemonstrated success leading and developing field-based leadership teams and wider operational support functionsStrong commercial acumen with proven delivery of sales growth, EBITDA improvement, profit performance and multi-site P&L managementStrong leadership, coaching, succession planning and people development capabilityProven ability to lead operational change, implement strategic initiatives and embed new processes and systems across geographically dispersed teamsStrong stakeholder management, communication and influencing skills, with confidence engaging senior leaders, external partners and frontline employeesStrong analytical, organisational and planning skills, with the ability to interpret KPIs and manage competing prioritiesAdvanced Microsoft Excel, PowerPoint and Word skillsFull UK driving licence and flexibility to travel extensively throughout the UK, including occasional overnight staysAble to be based centrally to the store network, including Lancaster, Chester, Grimsby, Nottingham, north and south-west London, Surrey and BerkshireFull right to work in the UK without restrictions - No sponsorship available DESIRABLE
Previous experience within a franchised, branded or corporate hospitality environmentExperience working within a high-growth or transformational business
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P15244
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