About this role
Please note: 7am Start
You'll be the person customers rely on to confirm delivery windows, navigate site access quirks, and solve the curveballs that come with transport — changed dates, tight timeframes, last-minute requirements.
What you'll be doing
Owning the customer experience — phones, emails, and everything in between, handled promptly and professionallyConfirming delivery requirements, timeframes, site access, and special instructions directly with customersProviding PODs and supporting despatch as neededArranging deliveries with external transport providersSecuring and managing port bookings (VBS – POAL and Metroport)Monitoring port availability, vessel arrivals, and container availabilityKeeping job, booking, and transport data accurate and current in our systemsManaging changes to delivery dates, times, and customer requirements as they come upWorking as one team with transport and customer service colleagues to hit operational targetsPlaying your part in a strong health and safety culture — following procedures, reporting hazards and incidents, and looking out for your team What you'll bring
2+ years previous experience in Transport or Logistics preferred & or Customer Service Familiarity with a Transport Management System (TMS)Good working knowledge of the Auckland metro areaA genuine customer-first mindset, with the communication skills to matchSharp attention to detail and strong numerical/analytical skillsExcellent planning, organising, and time management abilitiesA practical problem solver with plenty of common senseAction-oriented, high integrity, and someone people can trust to get it right Why Mondiale VGL?
Be part of a dynamic and growing team in a global company with over 40 years of industry expertiseJoin a supportive, energetic environment where no two days are the sameBuild a career where your impact drives the future of the logistics and freight teamsIf you're passionate about client service and ready to take your career to the next level, we'd love to hear from you! Apply now and be part of the team at Mondiale VGL.
We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.