About this role
What you'll be doing
Owning the carrier relationships. You'll be the person airlines and co-loaders want to do business with — negotiating rates, securing space, and sorting out problems before they become headaches.Running the show operationally. Air imports, air exports, documentation, compliance, exceptions — you'll keep it all moving smoothly and on time.Leading a team that trusts you. You'll coach, develop, and back your Air Operators and Coordinators so they can do their best work.Shaping the commercial outcome. Working closely with Sales and Key Account Management, your market knowledge will directly influence pricing and win rate.Keeping us compliant and credible. IATA regulations, Dangerous Goods, Border Force requirements — you'll make sure we're always ahead of the curve. 5+ years proven airfreight experience with genuine, current relationships across airlines and/or co-loadersA track record of negotiating rates and capacity that actually move the needleConfidence leading and developing a teamStrong knowledge of IATA regs, air waybill documentation, and DG requirementsCargoWise experience (or a similar freight system) — you'll pick up our workflows fastThe judgement to operate commercially, not just operationally We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.