About this role
We are currently seeking an experienced and motivated Cartage Coordinator to join our dynamic team. The Cartage Coordinator plays a key role in ensuring the timely, accurate and efficient delivery of all transport deliveries to our customers. This role requires strong communication skills to develop relationships with our carriers and customers, ensuring to deliver exceptional customer service.
Key Responsibilities
Customer Communication
Answer emails and calls promptly and professionally, serving as the trusted liaison between clients, site managers, and transport staff.
Keep all stakeholders up-to-date with delivery ETAs and site access, ensuring clarity and confidence.
Planning and Scheduling
Daily Scheduling: Plan and coordinate freight runs, aligning driver and subcontractor movements for on-time delivery.
Scheduling Alignment: Ensure all activities are in line with Mondiale VGL Fleet requirements.
Operations and Execution
Shipment Management: Organise inbound and outbound shipments to ensure timely delivery.
Container Management: Monitor and follow up empty container status; handle DAWR containers as required.
Documentation and Systems: Process freight paperwork, maintain the Transport Management System (TMS), and manage delivery confirmations (PODs).
Compliance and Risk
Customs Awareness: Stay updated on customs compliance changes and relevant regulatory requirements.
Safety and Welfare: Support driver welfare and align with heavy vehicle fatigue and safety standards.
Continuous Improvement
Process Efficiency: Work with the team to ensure smooth processes and identify opportunities to reduce transport costs and improve margins.
Service Excellence: Maintain a high standard of customer service across all interactions.
4+ years in Customer Service with previous experience in a similar role within the logistics industry
Strong attention to detail with the ability to meet strict deadlines
Exceptional time management and the ability to prioritise in a high-paced setting
Confident and professional communicator with proven customer service skills
Proactive and solutions-focused, with strong troubleshooting capabilities
Positive attitude and team player with a flexible, can-do mindset
Why Mondiale VGL?
Be part of a dynamic and growing team in a global company with over 40 years of industry expertiseJoin a supportive, energetic environment where no two days are the sameBuild a career where your impact drives the future of the logistics and freight teamsIf you're passionate about client service and ready to take your career to the next level, we'd love to hear from you! Apply now and be part of the team at Mondiale VGL.
We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.