About this role
THE ROLE
● Negotiate payments and payment arrangements for Loss Recovery/Corporate Write off accounts Contacting customers – via telephone, emails & SMS
● Maintaining customer payment records
● Skip tracing & utilising skip tools to locate customers
● Liaising with our internal & external legal earn to manage the legal collections process
● Liaising with our third-party field call service to proactively seek outcome on accounts
● Complete ad hoc tasks as required
THIS PERSON IS SOMEONE WITH…
● Solid experience in a similar role
● Exceptional negotiation skills
● Commercial collections preferred
● A strong customer service focus
● Demonstrated initiative, drive, enthusiasm, and a team player
● Excellent organisational and time management skills
● High attention to detail
● Ability to work well with other people and build good relationships
BENEFITS & PERKS
Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots
Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space
Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQs
Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions
Community Support: Paid volunteer leave, celebrations, company volunteer days
Career & Growth: Rapid advancement opportunities, higher education sponsorship, hackathons