About this role
About the Role
You will be responsible for:
Assisting in the acquiring, screening & recruiting agents within his/her team, to ensure only strong agents are on-boarded and engaged.Support the training of staff, super agents, and agents to properly adopt product knowledge.Agent satisfaction (problem resolution)Culture alignment (within the team)Leadership developmentAgent performance monitoring and managementEnsure acquired high-value agents in the region remain in business'Managing the retrieval, distribution and repair of terminals About You
OND, HND, Bachelor's degree or equivalent work experience, 1+ years of hands-on experience in Sales Operations and or Agent Operations. Experience in managing a large number of people and multiple teamsProficiency with Microsoft Office Suite'Proven track record of communication & analytical skillsGreat people skills and ability to communicate (negative & positive) feedbackGood organizational skills, knowledge in goal-setting practicesProblem-solving capabilities to create meaningful strategies to improve agent and team quality.