About this role
Kredita Lottery Limited (MNG LOTTERY) is looking to hire an experienced and passionate operations professional as her mng lottery-agents Manager who will be responsible for state operations, engagement/ monitoring, and retention at a consistently high level. As our Partner-Agent Manager, you will be charged with agent-partner-related tasks, operational and performance activities which include but not limited to monitoring agent-partners, their downlines, recruiting new partners, agent productivity/satisfaction within your focus Region.
About you
18 to 29 years of age
SSCE, OND, HND, Bachelor's degree or equivalent work experience,1+ years of experience in Sales or Agent Operations.
Proven track record of communication & analytical skills;
Experience in managing a large number of people and teams;
Proficiency with Microsoft Office Suite
Ability to communicate feedback;
Good organizational skills, knowledgeable in goal-setting practices;
Examples of data visualization abilities and understanding of support metrics;
Perception of basic business metrics and how support impacts those;
Problem-solving capabilities to create meaningful strategies to improve agent and team quality.
You will be responsible for;
Assisting in the sourcing, screening & interviewing candidates within their team, to ensure only strong candidates are on-boarded and engaged.
Support the training of mng lottery-agents to properly adopt product/process knowledge.
Engaging staff, implementing, and managing onboarding plans.
Ensure mng lottery-agents satisfaction (Issue resolution)
Ensure mng lottery-agents downline are branded
Commission Policy documentation/implementation
Culture alignment
Promoting competition amongst the mng lottery-agents
Agent Performance monitoring and management
mng lottery-agents commission/incentive management
Acquire mng lottery-agents in the responsible zone
Agent count vs Active (Redundancy).