About this role
2nd Line IT Support Engineer – Microsoft 365 & Cyber Security
Location: Kemble Salary: £34,000 – £38,000 DOE Job Type: Permanent, Full-Time Working Pattern: 4 days office / 1 day home Additional Requirement: Full UK driving licence and access to a vehicle
About the Role: Our client is an established and growing IT Managed Service Provider, supporting a wide range of organisations with IT support, Microsoft 365 and cyber security solutions.
They are looking for an experienced 2nd Line IT Support Engineer to join their technical team in the Gloucestershire area.
This is a customer-focused role suited to someone who enjoys solving technical problems, working across Microsoft cloud technologies and developing their experience within cyber security.
You’ll work closely with customers to resolve technical issues, support their IT environments and contribute to ongoing projects and technology rollouts.
What You’ll Do: Provide 1st and 2nd line technical support to a range of customersTroubleshoot and resolve Windows 11 hardware and software issuesSupport Microsoft 365 environments and user administrationAdminister and troubleshoot Entra ID and Exchange OnlineSupport Microsoft Teams and SharePointAssist with Microsoft Intune deployments and device managementSupport cyber security solutions and promote security best practiceMonitor and resolve technical issues across customer environmentsParticipate in customer projects, migrations and technology rolloutsProvide occasional onsite support at customer locationsMaintain clear and accurate technical documentationWork closely with customers to ensure issues are resolved effectivelyEscalate more complex technical issues when required What We’re Looking For: Previous experience within an MSP or IT Support environmentStrong Windows 11 troubleshooting experienceGood Microsoft 365 administration skillsExperience with Exchange Online, Teams, SharePoint and Entra IDGood understanding of networking fundamentalsStrong troubleshooting and problem-solving skillsExcellent communication and customer service skillsA proactive approach and willingness to develop your technical knowledgeFull UK driving licence and access to a vehicleAbility to work from the Tetbury office at least 4 days per weekRight to work in the UK Desirable Experience Experience with any of the following would be advantageous: Microsoft IntuneMicrosoft Defender