About this role
Contact Centre Manager Location: Worsley, Greater Manchester Salary: £40,000 - £50,000 + £10-15k Bonus + Benefits Lead a High-Performing Sales Through Service Contact Centre
Are you an experienced Contact Centre Manager looking for your next challenge? Or perhaps you're a Senior Team Leader with a proven track record of driving performance and ready to step into a management role?
We are looking for an ambitious and customer-focused Contact Centre Manager to lead a busy sales through service operation based in Worsley. This is an exciting opportunity to shape performance, develop people, and create an exceptional customer experience while achieving commercial objectives. This Contact Centre Manager Role Reporting into the Head of Operations, you'll be responsible for leading a team of Team Leaders and Advisors within a fast-paced contact centre environment. You'll drive a culture where outstanding customer service and sales performance go hand in hand. Key responsibilities include:
Leading, coaching and developing Team Leaders and AdvisorsDriving sales, conversion, retention and customer satisfaction performanceMonitoring KPIs and implementing improvement plans where requiredManaging workforce planning, productivity and operational efficiencyCreating a positive, engaging and high-performance cultureDelivering regular performance reviews and development plansUsing MI and data insights to identify opportunities and trendsSupporting recruitment, onboarding and talent development initiativesEnsuring customer journeys are efficient, compliant and customer-centric About You for this Contact Centre Manager role We're interested in candidates who can demonstrate:
Experience managing teams within a contact centre environmentA strong understanding of sales, customer service and operational KPIsProven ability to improve engagement, performance and customer outcomesStrong coaching, leadership and stakeholder management skillsExperience using MI and performance data to drive resultsA hands-on approach with the ability to lead by example We would particularly welcome applications from:
Contact Centre ManagersOperations ManagersCustomer Service ManagersSales Contact Centre ManagersSenior Team Leaders looking to take the next step into management What's On Offer?
Competitive salaryPerformance-related bonusCareer progression opportunitiesSupportive leadership teamModern working environmentOngoing training and developmentExcellent employee benefits package If you're passionate about leading people, driving performance and delivering an outstanding customer experience, we'd love to hear from you. Apply today to take the next step in your contact centre leadership career.