About this role
We are looking for a professional and organized Receptionist to join our Day Surgery unit in Sydney, Australia. In this role, you will be the first point of contact for our patients and visitors, providing exceptional customer service while managing administrative tasks in a fast-paced healthcare environment. The ideal candidate will demonstrate strong interpersonal skills, attention to detail, and the ability to multitask effectively while maintaining a calm and supportive demeanor. You will be working Monday, Tuesday and Wednesday with a start time of 6.15am
Greet patients and visitors in a friendly and professional manner upon arrival at the Day Surgery unitSchedule and confirm patient appointments using our practice management systemRegister new patients and maintain accurate patient records and documentationAnswer and direct incoming phone calls, taking messages and providing information as neededProcess patient check-ins and check-outs, collecting necessary information and paymentsManage appointment calendars and coordinate scheduling across multiple surgical teamsMaintain a clean, organized, and welcoming reception areaHandle patient inquiries with empathy and direct complex concerns to appropriate staff membersPerform data entry tasks accurately and efficiently while maintaining patient confidentialityAssist with administrative duties such as filing, copying, and organizing medical recordsSupport the surgical team by communicating patient status updates and managing waiting areasComply with all healthcare privacy regulations and organizational policies Proven experience as a receptionist or in a customer service roleExcellent phone etiquette and communication skillsProficiency with appointment scheduling systems and general office softwareStrong organizational and time management skillsAbility to multitask and prioritize in a busy environmentProfessional demeanor with a friendly and empathetic approachAttention to detail and accuracy in data entryAbility to maintain patient confidentiality and handle sensitive informationReliable and punctual with a commitment to excellent customer servicePreferred: Previous experience in a healthcare or medical office settingPreferred: Familiarity with medical terminology and healthcare administrationPreferred: Experience with healthcare-specific software programs