About this role
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.
Major Duties and Responsibilities
Ensure smooth and timely freight process flowEnsure accurate and timely data entry into our operating systemTrack and trace Air Import files as requiredUse Workflows on daily basisEnsure timely delivery of freight to customers for Import shipmentsEnsure documents are timely sent to customer or broker for customs purposesEnsure accurate and timely client and Service Providers billingInteract with our customers in arranging their international shipments, meeting customer service standardsContribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.Understand department process flow, constantly looking for areas of improved efficiencyEnsure all customers' standard operating procedures are followed and updatedMeet KPI standards, as per the company proceduresOverseas communications, timely responses to emails and requests (internal and external)
Related experience and/or training; or equivalent combination of education and experienceUnderstanding of air documentation process a plusEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsGood computer skills (Excel, Word, PowerPoint)IATA certification (preferred)Fluent in English (mandatory)Reporting Structure
Air Import Lead Agent, Supervisor and Manager
Expeditors offers excellent benefits:
Health Plan: MedicalEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the company