About this role
Key Responsibilities
Dedicate yourself to the success of Expeditors and the customer using ethical business practices, personal commitment, passion, sacrifice, and an obsession with the fundamentals of running the business.
Customer Engagement & Relationship Expansion
Cultivate strong, multi-level relationships across customer organizations to gain strategic insight and influence.Act as a trusted advisor by understanding customer ecosystems, supply chains, and business objectives.Champion customer needs internally to ensure alignment and execution across our enterprise.Business Development & Growth Strategy
Develop and execute strategic business plans that align with customer goals and drive revenue growth.Identify and pursue opportunities to expand service offerings, improve customer outcomes, and increase account value.Lead strategic business reviews to assess performance, align on objectives, and co-create growth initiatives.Leverage market intelligence and customer insights to influence decision-making and shape long-term partnerships.Operational Excellence & Enablement
Ensure accurate customer setup and documentation in systems (e.g., Dynamics, SOPs, SharePoint).Monitor and report on KPIs, ensuring Expeditors service meets and exceeds expectations.Drive adoption of technology and process improvements to enhance the customer experience.Collaboration & Communication
Facilitate cross-functional collaboration to ensure consistent service delivery and strategic alignment.Communicate effectively with internal and external stakeholders through timely updates, reports, and reviews.Support invoicing, collections, and administrative processes to maintain account health.Performance & Data Intelligence
Use business intelligence tools to analyze trends, measure performance, and identify improvement areas.Maintain data fluency to support strategic planning and customer reporting.Professionalism & Development
Embody company values and cultural attributes in all interactions.Pursue continuous learning and development to enhance expertise and effectiveness.What We Expect From You
A growth-oriented mindset with a strong focus on customer success and business expansion.Exceptional relationship-building and communication skills.Strategic thinking with the ability to translate insights into action.Strong organizational skills and time management skillsAttention to detail.A collaborative spirit and commitment to continuous improvement.A driven and resolute individual who wants to make an impact! Qualifications & Preferred Skills
University or equivalent business qualificationsExpeditors or industry experienceProven work experience in business developmentKnowledge of Expeditors products and servicesKnowledge of required Expeditors operating systemsProficient in MS Office and CRM softwareAbility to communicate up and down management hierarchy with equal effectivenessStrong presentation skillsProven project management skillsStrong analytical skillsAbility to perform and meet KPI requirementsProven problem solving and interpersonal skillsCharismatic with an ability to connect Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick TimeHealth Plan: MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program BonusAnnual Compensation: $42,000 - $56,000 + commission