About this role
As an Account Support Manager, you will be part of the global team responsible for the success of one of our largest global customers.
Orchestrate and engage our network to ensure customer KPI and visibility requirements are effectively communicated and actioned.
You will collaborate very closely with NMC, Global, Regional and District Account Managers, to support them in providing Excellent Customer Service and Data Management to our external and internal customer.
You will take the lead in creating, developing, running, and distributing a variety of reports and other data tools that help ensure shipments flow internationally in a cost efficient, timely and compliant manner. You will also handle special requests from or for the customer, such as freight bill auditing, managing project cargo requests, among others.
Key Accountabilities
Act as control tower with tracking of shipment milestones and proactively report to customerCommunicate proactively with different key stakeholders at the customer's organization or within ExpeditorsPrepare and submit critical reports in a timely mannerEnsure data is accurate, timely and completeReviews with customer depending on the customer’s need.Identify areas of opportunities and improvements and work closely with Expeditors Account Management team to support customerWork with origin and destination team at Expeditors to achieve required lead timeAct as customer's representative to align agreed KPIs within targetSupport additional projects as required by the customer or to meet the company's needsAble to support flexible working hours to liaise with origins such as US and EU after office hours and be contactableProvide assistance in resolution of claims and OSD.
Measurement of Success
Customer KPIs are being metCustomer satisfactionDelivery of process improvements
Minimum Diploma Level or equivalent with at least three years of work experienceStrong knowledge of the fundamentals of data management and strong proficiency in Excel, Power BI, BI reporting and visual story telling.Strong communication and presentation skills along with proficiency in PowerPointExperience in Account Management and/or Business Development is desirable Position may be based in any district under South Asia
Position closed date : 27 October 2026