About this role
We are looking for an individual that places superior customer service as their top priority.
What is superior customer services to us?
Consistent high quality workAnticipatory of needs / Being a problem solverHappy, Friendly & Courteous (Greets customer by name with a smile on their face)Personalized and DetailedBuilding relationships through connecting and engaging with customersCreating memorable experiences that "Wow"Continually innovating and improvingOwning your wrongs and being proactive to fix themResponsibilities:
Lead team of 2 to 3 house cleaners - responsible for meeting / exceeding company cleaning standards and overall customer satisfactionClean residential homes, businesses, or office locationsEnsure a clean and orderly environmentMove reasonably small furniture as necessary
Hard working, reliable and trustworthyAttention to detail, good organizational skills, process orientedSelf-starter with a can-do attitude that is a strong team playerAbility to lead a team / superviseFlexible work schedule (typically 9 to 5 but can vary daily)Excellent communication skillsMust be able to read, write, and communicate effectively with residents, families, and other associates in English - Bilingual preferred (English & Spanish)Knowledge and use of electronic technology such as smart phones, tablets, & computers.Must have clean driving record with Driver's LicenseMust be legally authorized to work in the United States (Verification will be completed)Must be willing to submit to a Criminal Background Check and Drug Test
Skills / Requirements:
1+ year(s) of work experience in a domestic help / hospitality environment (house cleaning company, hotel, country club, or resort) preferredWork safely with cleaning chemicals, handle fragile and valuable items, ensure home security (lock doors, set alarms, pet security / safety)Ability to work near / around cleaning chemicals, dust, pet dander and other environmental allergens / irritantsFrequently required to stand, walk, reach with hands and arms, sit, stoop, kneel, crouch, and crawlOccasionally required to lift and/or move 30 pounds and push or pull up to 100 pounds
Why work for us?
Industry leading pay with potential for profit sharingFull time work, Monday to Friday, NO scheduled nights and NO weekends!Fast growing company with strong desire to promote from withinComprehensive paid trainingCompany car to and from our customer's homesAll cleaning supplies and equipment provided
Additional Information
All your information will be kept confidential according to EEO guidelines.