About this role
Our Community Managers are the face for Dreamplex for their location. Their role is leading member engagement and retention through personal and creative means, including:
Creating a fun, positive, and welcoming environment for members and guests at DreamplexBuilding relationships and communication with members regarding all aspects of membership process and tenancy with Dreamplex locationThe strategy and delivery of events and gatherings at Dreamplex locationsBuilding relationships and negotiate with local vendors and suppliers to maintain/improve and implement high quality, relevant, and desirable amenities and facilities to members; manage inventory and stockManagement of community team for member communication, scheduling, reporting, data & analytics, strategies, ideasLiaison among fellow community managers and reporting and strategy with head managementBuilding relationships and coordination with landlord, location agencies, local government to adhere to building standards and regulationsCoordination with neighboring departments including sales, marketing, accounting, HR, IT, and projects for member contracts, invoices, digital marketing calendar, studio availability, meeting room bookings, etc.Managing and monitoring budget and long-term strategy and business plansOverseeing project management, including but not limited to renovation, facility upgrades, and potentially new site developmentStarting and finishing projects and instructing team on delivering personalized serviceFlexibility to work across all locations, at varying time scheduleNetworking within the local community and relevant business contacts to seek and attract member events and other relevant contactsComplying with, embracing, and curating Dreamplex culture and inner community, collaboration and open communication Hospitality and guest relations/retail and consumer servicesFacilities managementBudget and finance adherenceOpen communication, bubbly, genuine care for peopleAbility to think on your feet, think critically and creativelyEqual ability to work autonomously and on a teamGood time-management, priority setting, deadline achievement