About this role
Role Purpose
The Senior Manager role is responsible for the critical, day-to-day execution and continuous monitoring of network flow within and between DPD's Depots and central Hub operations. This role focuses on ensuring the management of performance, quality, and cost standards needed to deliver the agreed operational plan set by the business, acting as the primary link between Senior management and on-site Depot operations.
Key Role Accountabilities
Deliver day-to-day execution of the plans across all depots, ensuring daily performance targets for service are achieved
Ensure all depots within each area maintain the highest Quality and Health & Safety Standards at all times.
Ensure cost control is managed to budget
Working closely with the wider hub operations team and providing regular feedback/solutions
Develop all direct reports to ensure they deliver the highest standards of performance as required by business KPI’s and DNA.
Network Strategy & Design
Provide "on-the-ground" feedback to the Heads of Network to refine network processes
Coordinate the physical setup of new Depots and/or depot moves as required by the business plans
Monitor depot performance against capacity limits and escalate any service and cost issues.
Operational Performance & Efficiency
Conduct regular reviews using business systems and dashboards of each site to measure performance against all KPIs and implement improvement plans where required with site management teams.
Identify immediate operational risks (e.g., weather, road closures) and ensure sites implement contingency plans as expected.
Analyse depot route planning to identify and fix localised inefficiencies.
Ensure all depots have plans for volume uplift periods at Bank Holidays and Peak to maintain service and cost metrics.
Authorise and monitor operational expenditure with your area as required by company processes.
Transport & Routing Optimisation
Regularly review the use of Quantum and Route Planning at Depot level.
Conduct regular audits of route plans to ensure they are being executed as intended.
Work with transport leads to ensure daily fleet availability at the depots meets the depot requirements.
Leadership & Stakeholder Engagement
Lead a team of Site managers to deliver the business performance targets as required by senior management.
Act as the primary point of contact for all Depot Managers regarding daily network issues.
Identify talent with your area to ensure we plan for future growth and give opportunity for people to progress inline with campaign strategy.
Develop relations with all support functions impacting your area to ensure all policy, procedures and Legal compliance is maintained in all sites
Responsible for presenting operational performance of your sites back to senior management in a concise and clear manner.
Responsibility to support Sales and CRM in achieving company revenue growth plans.
Continuous Improvement & Innovation
Identify immediate "low-hanging fruit" for efficiency gains (e.g., better AM Time in Depot).
Ensure depot teams are using all digital tools and routing best practices for maximum gain.
Support site-level pilots of new operational processes.
Sustainability & Compliance
Monitor daily driver compliance with hours and safety regulations.
Ensure Depot-level adherence to environmental policies (e.g., engine idling and route compliance).
Record and report sustainability data (e.g., EV utilisation rates) at the Depot level.
Key Relationships
Internal: Head of Region (Reporting line), Depot Managers, Shift Managers, Transport Operations Teams,, Hub Operations Teams.
External: 3PL drivers, Multi route Partners, External courier suppliers, regulatory auditors.
Experience & Capability
Strong background in hands-on parcel management or transport operations.
Proficiency and understanding in using live routing systems (e.g. Quantum)
Demonstrated experience in managing live operational teams across a multi-site portfolio.
Good understanding of UK transport regulations and safety compliance.
Personal Attributes
Results-driven with a focus on accountability and daily targets.
Computer literate with excellent prioritisation and organisational skills
Excellent commercial and communication skills for managing "blue-collar" and management stakeholders.
Demonstrate the Company DNA and have an ability to inspire excellence in others.
Adaptable and decisive in fast-paced, high-pressure environments.
Strong ability to mentor and performance manage a team.
Good analytical skills.
About our benefits
Alongside an excellent basic salary, we recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to all our customers.
Vitality At Work Holiday tradingEnhanced maternity and paternity packageFree life assurance of 4 x salary on joining the pension schemeFree onsite parking for all employeesDiscounted shopping from 100’s of retailers including up to 5% off your weekly supermarket shopMilestone Days off to celebrate with your family and friendsFree eye tests and support with the cost of glassesJoining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today