About this role
What You'll Do (Non-Voice Support Only):
Provide email and chat support (no phone calls!) to platform usersAnswer common "how-to" and FAQ-type questionsAssist with account management and payment-related issuesGuide users through troubleshooting steps with patience and clarityFixed Term Contract from 6th of November till 23rd of December What We’re Looking For:
Fluency in Italian (C1 level) and English (C1 level) Valid EU work permit – required to work in BulgariaAvailability to work flexible shifts, including weekendsPrevious customer service experience – a plus, but not a dealbreakerExcellent communication skills – as smooth as a jazz saxophone soloA positive, problem-solving attitude – even on the toughest tracks What You’ll Get:
Fully remote training and work from anywhere in BulgariaFood vouchers and Multisport card (partially covered)Performance bonusesWorld-class training and career growth opportunitiesDigital HR services and 24/7 psychological supportWhy Join Us?
Fully digital onboarding and contract signingRecognition and referral programsEngaging employee events and wellness initiativesLearning platforms and certification supportExposure to global business and an inclusive, multicultural environment