About this role
We are looking for someone who has a proven ability to follow written procedures and can communicate well with customers, peers and managers. Candidates should be a proven self-starter, detailed oriented, have excellent customer service and technical troubleshooting skills.
2+ years of experience providing desk side support.Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.Printer support can include barcode printers, various types of scanners (mainly HP and Sharp).Ability to resolve Windows XP and Windows7 Operating System Issues and ErrorsBasic Network troubleshooting skills and knowledge (mainly Cisco)Proficient in the latest Microsoft Office ApplicationsUnderstanding of Symantec Virus Scan softwareRemedy (Software experience (preferred)Customer infrastructure support (wiring and connectivity)Proficient in Microsoft Active DirectorySarbanes Oxley Policies and ProcessesMaintain and abide with compliance activities (these activities are driven from a central compliance group)Experience with Computer asset tracking and lease managementExperience with user ID creationAbility to communicate technical information to non-technical audiencesStrong sense of customer serviceGood organizational skillsExcellent Verbal and Written Communication Skills fAbility to sift through technical issues and know what to do next and/or when to escalate for helpTechnical degree or equivalent experienceAbility to multi-taskTeam-oriented / team player / ability to share ideas as well as listen to ideasWorking knowledge of Cisco devices/networking is preferredSome experience with support and administration of telephones (PBX system and/or VoIP system).Ability to walk and bend and perform labor-related duties of connecting computer equipmentAbility lift up to 25 lbs. when moving electronic equipment (all lifts over 25 lbs. require two or more employees to perform the task The position will require an individual to solve customer support issues by visiting the end-user's location. Experience in all areas of asset/lease management is important. The technician will be physically located at the customer's facility providing support in an office or manufacturing environment that will consist of standard PC hardware and software troubleshooting. Depending on the location assignment, desk side support could include remote sites that in some cases may require travel.