About this role
• Good understanding and knowledge of:
• Windows XP, windows 7
• Active Directory
• MS Office Suite with expertise in Excel, Word, PowerPoint
• Gmail / Google Apps
• Networking
• Malware removal
• Ability to communicate with all levels of the organization
• Ability to work efficiently under stress
• Must be flexible and willing to adapt quickly due to priority changes
• 24x7 helpdesk - scheduling flexibility is required as schedule may change based upon rotation of schedule or adjustment to support a change in call volume.
• Ability to work both independently and in a team-oriented environment
• Must be highly motivated, with a positive "Can-do" attitude
• Must have a hands-on attitude to all aspects of the day to day operation
Preferred Qualifications
• Previous experience in a helpdesk environment is an asset and experienced in doing phone and remote support
Bilingual Requirements: (Fluency in the Following)
1. Spanish Helpdesk Technician
2. French Helpdesk Technician
3. French - Canadian Helpdesk Technician