About this role
We are seeking a motivated and customer-focused Industrial Projects Executive with a strong background in the freight forwarding industry. In this role, you will be at the heart of delivering exceptional customer service, overseeing the execution and coordination of complex shipments, and ensuring seamless operational performance. You'll work closely with customers and stakeholders to monitor shipment progress, proactively resolve issues, and consistently achieve service excellence in line with established KPIs. Key Responsibilities • Provide the full suite of customer service offerings (including bookings, enquiries, supply requests) to Key Account customers in addition to customised contracted services (eg Reporting etc) • Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution. • Proactively inform customers on shipment delays and potential service failures. • Open job in CW1 and comply all CW1 SOP process including all data entry and data quality. • Work closely with approved vendor or carrier for booking and trucking of shipment arrangement. • Co-ordinate with Inter-Department Trucking/Operation/Custom Declaration/Carrier Management & Business Development / Billing / Finance. • Co-ordinate day to day enquiries and shipment activities and reporting. Job Requirements • Bachelor’s Degree in any field • Minimum 2 years of experience in Freight Forwarding industry, experience in Oil & Gas or Out of Gauge logistics will be an added advantage. • Negotiation and interpersonal skills • Proficiency in Communication – Written & Spoken English • Customer-facing and interaction skills • Strong negotiation, conflict resolution, and stakeholder communication skills. • This position is to be based at USJ, Selangor. Why Join Us • Be part of the world's leading logistics company. • Work with a diverse portfolio of customers across various industries. • Attractive remuneration and performance-based incentives. • Opportunities for career growth and professional development. • Collaborative and inclusive work environment. Ready to grow your career with DHL? Apply now and become part of a team that keeps the world connected. We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience. We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.