About this role
Host Employer: Grá Chocolates Location: Eyre Square and Ballybrit Office Placement Duration: Six Months (as per WPEP) Hours: 30 hours per week (Flexible shift patterns including evenings, weekdays, and weekends) This placement is delivered under the Work Placement Experience Programme (WPEP). Grá Chocolates is offering a six month placement at our Eyre Square Christmas Market chalet and Ballybrit HQ The participant will gain practical experience in retail operations, festive event customer service, visual merchandising, and Point of Sale (POS) handling in a retail environment. Throughout the six month programme, the candidate will receive direct mentorship and support from experienced team members in the following: ● Customer Experience & Sales Support: ○ Assist in greeting market visitors and helping them with product queries and gift selections. ○ Learn to operate our Point of Sale (POS) system and assist with card/cash transactions under supervision. ○ Support the team during peak trading hours to maintain smooth customer service. ○ Build product knowledge to assist with product explanations and gift suggestions. ● Stall Operations & Merchandising Support: ○ Assist with restocking display tables and shelves to keep merchandising attractive. ○ Support daily opening and closing routines, including stock covering and chalet setup. ○ Assist in keeping the sales counter, storage, and display areas clean and organized. ○ Learn basic inventory tracking by monitoring stock levels and alerting supervisors when items need replenishing.. This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP. The participant will receive training in the following: Formal Training: • Manual Handling • HACCP training - accredited • Standard Operating Procedures (SOP) training • Stock rotation training • Workspace Hygiene Informal Training: • Hands-on training in retail POS systems • cash handling • Customer service techniques • Practical mentoring in visual merchandising • Seasonal retail operations • Effective communication skills • Teamwork