About this role
Job SummaryAbout the Position: This position is located in Ft. Stewart, GA at WINN Army Medical Center in the Department of Information Management, Dir of RM. This is a Direct Hire Solicitation
QualificationsWho May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirements for Computer Assistant: Specialized Experience: One year of specialized experience which includes utilizing an automated log help desk system to track customer requests and/or problems with computer system; assisting customers with functional programs to resolve technical computer problems; and resolving customer questions regarding Information Technology (IT) automation systems, software and/or hardware problems. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-06. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone.
Major DutiesAnswers incoming calls, accurately recording and logging them into an automated tracking system.Assist customers with creating Capability Request (CAPR) if equipment is economically feasible for repair but not under a maintenance contract.Identifies recurring problems, reporting trends to the Chief Information Officer/Deputy Chief Information Officer.Provides guidance to end-users in solving problems.