About this role
CANDIDATE PROFILE Preferred Education and Experience
• High school diploma or GED; 2 years’ experience as supervisor level, OR • Degree from an accredited university in Human Resources, Business Administration, or related major; 2 years’ experience in the human resources as supervisor level, management operations, or related professional area.
Required Qualifications
• Proficiency in reading, writing English (additional language required for certain positions) • Proficiency in Microsoft Office Suite and HRIS system • Excellent communication and interpersonal skills • Ability to handle confidential information with professionalism • Ability to work independently and collaboratively in a fast-paced environment • Experience in visa and work permit processing is advantageous
Willing To:
• Work in contact with the general public using strong communication and customer service skills • Demonstrate openness to adapt to different cultural contexts based on location • Willing to be flexible across shifts as required by business needs
JOB SPECIFIC TASKS Recruitment & Onboarding
• Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. • Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems. • Assist employees with internal and external transfer requests and procedures. • Monitor and assist managers/supervisors with hiring processes and issues. • Coordinate and conduct applicants, reference checks, and social security number verification in accordance with company procedures. • Maintain applicant flow, orientation and transfer request logs. • Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment. • Create and maintain new hire files and enter them into Workday. • Create new employee personnel file.
• Assist with orientation of new employees. • Train new hires on Human Resources processes, programs, policies, information systems, etc. • Support visa and work permit documentation and application for expatriate employees, where applicable.
Compensation & Benefits
• Administer employee benefits programs, including insurance, provident fund, wellness programs, and other related programs, where applicable • Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary.
Administration
• Maintain confidentiality and security of employee and property records, files, and information. • Ensure accurate maintenance of all employee records and files (e.g., interview documents, reference checks, department orientation check list). • Answer phone calls and record messages. • Create and maintain filing through Human Resources Information Systems and documentation as needed. • Generate Human Resources data reports as required or as requested. • Serve as Human Resources subject matter expert and participate on project teams. • Support Human Resources audits and documentation requirements.
Communications and Relations
• Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. • Inform Human Resources management of issues related to employee relations within the division or property. • Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law. • Assist and support management and the leadership team with handling and resolving Human Resources issues.
Policies and Procedures
• Maintain confidentiality of proprietary materials and information. • Follow company and department policies and procedures. • Protect the privacy and security of guests and coworkers. • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. • Perform other reasonable job duties as requested by Supervisors.
Communication
• Talk with and listen to other employees to effectively exchange information. • Speak to guests and co-workers using clear, appropriate and professional language. • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness. Working with Others
• Support all co-workers and treat them with dignity and respect. • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. • Develop and maintain positive and productive working relationships with other employees and departments. • Actively listen to and consider the concerns of other employees, responding appropriately and effectively. • Partner with and assist others to promote an environment of teamwork and achieve common goals.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.