About this role
The Benefits Support Specialist - Independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management. This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members.
Key Responsibilities
Process complex benefit administration activities with minimal supervision Review claim documentation and determine appropriate next steps Contact providers and other stakeholders to obtain required information Manage follow-up activities and resolve outstanding requests Ensure compliance with quality, productivity, and service-level standards Identify and resolve processing exceptionsMaintain accurate and complete documentationSupport multiple product lines and workflows Assist with training, coaching, and knowledge sharing Escalate issues or exceptions to leadership when needed Recommend process improvements and efficiency opportunities Required Skills
Minimum 2+ years of experience in Health Insurance, Life Insurance, Disability Benefits, Leave Administration, Claims Processing, Healthcare Operations, or related domains.Strong attention to detail and analytical skillsEffective verbal and written communication skillsAbility to interpret procedures and apply judgments within guidelinesStrong organizational and time-management skillsProficiency in multiple systems and applicationsAbility to work independently and manage competing prioritiesEducation
Graduate in any discipline or equivalent work experiencePreferred Qualifications
Experience in contact center operations within disability, leave administration, insurance, claims processing, healthcare operations domainExperience working with productivity and quality performance metricsExperience handling provider outreach or benefit-related support activities Work from OfficeUS Rotational Night Shifts5-Day Work Week with Rotational Week-OffsCab Facility Available within a 25 km RadiusImmediate Joiners Preferred