About this role
Field Contract Processor Rate $23.00 - $25,00/HR Contract Processing
• Process contracts accurately by entering information into appropriate system (e.g., Universe/Unifipro). • Perform required Know Your Customer procedures, and complete any necessary follow through with law department to ensure compliance with company policy • Access customer credit file to validate availability of financing programs • Process customer downpayments via Cyber Source system, ensuring all customer PII is properly secured and maintained • Complete and send series of DocuSign envelopes in prescribed order to ensure efficient delivery and compliance • Ensure that signed contract paper work is accurate and contains all necessary information and documentation when returned from customer. • Identify available inventory based on potential owners' needs and preferences (view, season, first-year occupancy) by checking information in appropriate software (e.g., SOLAR). • Advise Sales team on issues related to ownership contracts (e.g., titles, financing, pre-approval) at the time worksheet is received. • Respond to Sales team requests related to contract status, such as additional information required, follow-up needed, or tracking. • Enter data in appropriate spreadsheets to ensure accurate tracking against company SLA Office Equipment
• Transmit information or documents using mail, scanner, facsimile machine, DocuSign , e mail . • Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals. • Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up so that problem is corrected. • Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed. Computers/Software
• Use multiple computer systems and software packages to input, access, modify, store, or output legal documents and correspondence with co-workers, management and customers. Communication
• Monitor and respond to inbound customer, client, and property communications via email, voice mail, etc. in a timely manner • Speak to customers and co-workers using clear, appropriate a+nd professional language. • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness. • Talk with and listen to other employees to effectively exchange information.
Contract Processor Job Family: Finance and Accounting Working with Others
• Support all co-workers and treat them with dignity and respect. • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. • Partner with and assist others to promote an environment of teamwork and achieve common goals. Physical Tasks
• Enter and locate work-related information using computers. • Read and visually verify information in a variety of formats (e.g., small print). • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Policies and Procedures
• Maintain confidentiality of proprietary materials and information. • Protect the privacy and security of customers and coworkers. • Follow company and department policies and procedures. • Perform other reasonable job duties as requested.
CRITICAL COMPETENCIES Analytical Skills
• Computer Skills • Learning • Arithmetic Computation Interpersonal Skills
• Team Work • Interpersonal Skills • Diversity Relations Communications
• Applied Reading
• Listening • Communication • Writing • English Language Proficiency Personal Attributes
• Integrity • Stress Tolerance • Dependability • Adaptability/Flexibility • Presentation Organization
• Detail Orientation • Multi-Tasking • Time Management Physical Abilities
• Visual Acuity
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.