About this role
IT Management Corporation (ITMC), through its 101VOICE division, is seeking a Network Engineer to support network and communication systems for education, government, and healthcare customers.
This role works closely with engineering, operations, and customer teams to assist with deployments, troubleshoot technical issues, and support ongoing infrastructure projects and daily operations.
The ideal candidate is hands-on, detail-oriented, and comfortable communicating with both technical and non-technical stakeholders.
This is a full-time, in-person position based in Santa Clara, CA.
Responsibilities
Network & Systems Support
Troubleshoot and resolve network and systems-related issues involving LAN, WAN, Wi-Fi, routing, switching, firewalls, and UCaaS-related infrastructureSupport Level 1 and Level 2 escalations while working collaboratively with senior engineers when neededPerform root-cause analysis and document findings and resolutionsHelp maintain customer uptime, reliability, and overall service qualityProject Support & Engineering
Assist with implementation and support of customer and internal infrastructure projectsParticipate in upgrades, maintenance activities, migrations, and deploymentsCollaborate with engineering and operations teams to ensure successful project executionSupport scheduled after-hours maintenance windows when requiredCustomer & Technical Collaboration
Participate in customer meetings and technical discussions when neededSupport solution validation and deployment planningCommunicate technical information clearly to both technical and non-technical audiencesContribute to a positive customer experience through responsiveness and professionalismDocumentation & Accountability
Maintain accurate documentation within ITMC ticketing and project management systemsTrack time, tasks, troubleshooting steps, and project updates appropriatelyFollow internal workflows, escalation procedures, and operational standardsContribute to process improvements and documentation updates Required Qualifications
Experience supporting enterprise network environmentsStrong understanding of routing, switching, VLANs, and network troubleshootingExperience with enterprise Wi-Fi and firewall platformsAbility to troubleshoot technical issues in customer-facing environmentsStrong organizational and documentation skillsExcellent written and verbal communication skillsAbility to work onsite in Santa Clara, CAPreferred Qualifications
Experience supporting education, government, or healthcare environmentsExperience with platforms such as Cisco, Ruckus, Fortinet, Palo Alto Networks, or similar technologiesFamiliarity with VoIP, UCaaS, or communication systemsRelevant certifications such as CCNA, Network+, Fortinet, or similar are a plusComfortable working independently and collaboratively within a team environmentKey Success Factors
Strong team player with a collaborative and solutions-oriented mindsetAbility to manage multiple priorities and tasks effectivelyProfessional and customer-focused communication styleCalm and methodical approach to troubleshooting and issue resolutionStrong sense of accountability, ownership, and follow-throughCommitment to reliability, customer trust, and continuous improvement All your information will be kept confidential according to EEO guidelines.