About this role
AV Service Engineer Connecticut & Western Massachusetts All Travel Expenses Covered No Overnight Travel Required Overview TEKsystems is seeking an experienced AV Service Engineer to support a leading AV integration organization throughout Connecticut and Western Massachusetts.This is a field-based service role focused on advanced troubleshooting, diagnostics, break-fix support, programming modifications, and ongoing support of complex AV environments. This is not an installation role. The ideal candidate will serve as a technical escalation point for issues involving Crestron, Q-SYS, Biamp, UC platforms, AV-over-IP systems, and enterprise classroom technologies.We're looking for someone who can walk into a customer environment, quickly identify the root cause of a problem, and independently drive resolution. This person should be comfortable troubleshooting everything from signal flow issues and rack systems to networking concerns and control system programming. Key Responsibilities
• Respond to AV service calls throughout Connecticut and Western Massachusetts. • Troubleshoot complex AV systems in higher education, corporate, and commercial environments. • Download, review, modify, test, and upload existing Crestron programming. • Utilize Crestron Toolbox for diagnostics, firmware updates, device discovery, and system management. • Troubleshoot Crestron control processors, touch panels, DM, and NVX environments. • Support and diagnose Q-SYS and Biamp DSP platforms. • Troubleshoot rack-based AV systems and UC engines. • Resolve control system, audio, video, DSP, and device communication issues. • Support Microsoft Teams Rooms, Zoom Rooms, and other UC technologies. • Diagnose network-related issues including IP conflicts, VLANs, multicast traffic, switching issues, and endpoint connectivity. • Work directly with customer stakeholders and IT teams to resolve technical issues. • Document service activities, findings, and corrective actions. Required Skills
• 5+ years of commercial AV experience supporting enterprise environments. • Strong experience with AV field service and break-fix troubleshooting. • Advanced Crestron experience required. • Strong experience supporting and troubleshooting Crestron NVX environments. • Ability to download, modify, test, and upload existing Crestron programs. • Experience using Crestron Toolbox for diagnostics and troubleshooting. • Strong experience with Q-SYS and/or Biamp DSP platforms. • Strong understanding of AV-over-IP technologies. • Solid understanding of network topology, TCP/IP, VLANs, switching, multicast, DHCP, and endpoint communications. • Experience troubleshooting rack systems and UC engines. • Expert understanding of AV signal flow and system troubleshooting. • Ability to diagnose software, firmware, control system, and hardware-related issues. • Experience reading drawings, schematics, and technical documentation. What the Hiring Manager is Looking For The ideal candidate is someone who:
• Has deep experience supporting Crestron NVX environments. • Understands network topology and how AV systems interact with enterprise networks. • Can troubleshoot rack systems, UC engines, and AV-over-IP environments. • Has mastered AV signal flow troubleshooting. • Can independently resolve complex technical issues in the field. • Is dependable, punctual, and professional. • Is willing to invest time learning advanced classroom technologies and evolving collaboration platforms. • Takes pride in delivering exceptional customer service and technical expertise. Preferred Qualifications
• Crestron certification or programming experience. • Q-SYS certification. • Biamp Tesira experience. • CTS, CTS-I, or CTS-D certification. • Experience supporting higher education classroom technology. • Experience supporting executive boardrooms, conference centers, and enterprise collaboration spaces. Travel Requirements
• Daily travel throughout Connecticut and Western Massachusetts. • All travel expenses covered. • No overnight travel required. • Home every night. • Service calls are scheduled to maximize efficiency and minimize drive time whenever possible. • Travel is limited to the assigned territory and coordinated by the service team. Why This Opportunity? This is an opportunity to support sophisticated AV environments for a highly respected AV integration organization while remaining local to Connecticut and Western Massachusetts. You'll work with advanced Crestron NVX, Q-SYS, Biamp, UC, and AV-over-IP technologies while serving as the go-to technical resource for complex service issues.This role is ideal for a senior AV technician or service engineer who enjoys troubleshooting, networking, signal flow analysis, and solving challenging technical problems. If you're looking to work on cutting-edge classroom and collaboration technologies without overnight travel, this is an excellent long-term opportunity. Job Type & LocationThis is a Contract position based out of New Haven, CT. Pay and BenefitsThe pay range for this position is $40.00 - $53.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in New Haven,CT. Application DeadlineThis position is anticipated to close on Oct 22, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.