Network Analyst @ TEKsystems

DescriptionPosition OverviewThe Network Analyst provides first-level technical support for network-connected systems across multiple locations while coordinating assigned infrastructure projects, vendor activities, and site-level work. This role manages incoming support tickets, performs structured network troubleshooting, monitors network health, maintains documentation, and supports technology due diligence activities. The ideal candidate is customer-focused, highly organized, technically curious, and capable of independently managing assigned work from initial request through successful completion.Core ResponsibilitiesSupport & Troubleshooting Provide front-line technical support for networks, phones, printers, security cameras, access control systems, and other connected devices. Perform structured troubleshooting across the physical, switching, routing, and endpoint layers using available management platforms, logs, and diagnostic tools. Coordinate resolution across infrastructure teams, vendors, and site personnel while keeping stakeholders informed. Escalate complex or unresolved issues to senior technical resources with clear documentation of troubleshooting steps, findings, and business impact. Manage assigned issues through resolution and confirm service has been restored before closure.Monitoring & Incident Response Proactively monitor network health, uptime, and device performance using Meraki or similar platforms. Respond to alerts, outages, and incidents in a timely and professional manner. Assist with incident triage and prioritize issues based on operational impact and urgency. Coordinate incident-response activities across vendors, site personnel, and internal teams through full resolution. Assist with root-cause analysis and identify opportunities to reduce recurring issues.Ticket & Workload Management Manage assigned ticket queues, maintaining timely updates, appropriate escalation, and consistent follow-through. Maintain accurate ticket documentation, including troubleshooting steps, communications, decisions, and outcomes. Prioritize workload based on business impact, urgency, dependencies, and service expectations.Project Coordination & Delivery Coordinate assigned network and technology projects, including ISP installations, hardware deployments, site onboarding activities, infrastructure upgrades, and related technology improvements. Track project activities, vendor schedules, equipment deliveries, site readiness, installation progress, risks, dependencies, and outstanding action items through completion. Communicate project status, issues, and required decisions to stakeholders and senior infrastructure staff. Validate completed work and ensure required documentation, inventories, and site records are updated before the project is closed or transitioned to operations.Vendor & Site Liaison Serve as a primary liaison among internal teams, site personnel, service providers, and technology vendors for assigned work. Coordinate vendor activities from initial request through completion, including scheduling, site access, equipment delivery, installation, testing, and follow-up. Provide remote support during on-site work and ensure vendors have the information needed to complete assigned tasks. Validate vendor work, successful service delivery, and end-to-end connectivity before closing the request. Identify discrepancies, incomplete work, recurring service costs, or other concerns and escalate as appropriate. Collect required closeout documentation and follow up on outstanding items through completion.Installation, Maintenance & Site Support Support network deployments, site builds, and infrastructure upgrades across multiple locations. Assist with installing, configuring, and upgrading network equipment and software under appropriate guidance. Perform basic network maintenance tasks and support scheduled changes. Provide remote or on-site troubleshooting and remediation when required. Validate end-to-end connectivity from ISP handoff through firewall, switch, and endpoint. Confirm workstation readiness, including Ethernet, docking, wireless, and VoIP functionality. Assist with structured cabling validation and remediation.Due Diligence & Technology Assessments Assist senior infrastructure staff with network assessments and technology due diligence for acquisitions, dispositions, and capital improvement initiatives. Collect and validate ISP, telecommunications, network infrastructure, vendor, and technology inventory information. Coordinate information requests with site teams, sellers, service providers, and vendors as assigned. Document findings, risks, missing information, and recommended follow-up for review by senior infrastructure staff.Documentation & Asset Information Maintain accurate and current documentation for network configurations, equipment inventories, standard procedures, vendor contacts, and site-specific technology information. Ensure network topology, ISP circuit details, service information, and site configurations remain current. Update network diagrams, site records, project documentation, and vendor closeout materials. Document recurring issues and proven resolutions to improve support consistency and response efficiency.Cross-Functional Collaboration Work closely with Operations, Security, Desktop Support, and other stakeholders to resolve issues and support business needs. Participate in cross-functional troubleshooting, project coordination, and continuous-improvement efforts. Communicate technical information clearly to both technical and nontechnical audiences.Required QualificationsTechnical Knowledge Foundational networking knowledge equivalent to Cisco CCST or CompTIA Network+. Understanding of TCP/IP, basic routing and switching, VLANs, DHCP, DNS, firewall concepts, and WAN/ISP connectivity. Familiarity with troubleshooting networked devices such as IP phones, cameras, printers, access control systems, and user endpoints. Ability to follow structured troubleshooting methods and document technical findings clearly.Professional Skills Strong organizational skills and the ability to independently manage assigned tickets, vendor activities, and smaller projects through completion. Dependable, self-motivated, and comfortable working in a fast-paced, multi-site environment. Strong follow-through, attention to detail, and willingness to raise risks or discrepancies promptly. Professional interpersonal skills when working with site personnel, vendors, and internal stakeholders. Clear written and verbal communication skills with a customer-focused, problem-solving mindset. Interest in learning new technologies and growing into progressively more advanced infrastructure responsibilities.Additional Requirements In Corporate office 3 days a week. Willingness to travel to job sites up to 10-15%. Ability to balance technical support, customer-facing communication, project coordination, and documentation responsibilities. Availability to assist with critical incidents or scheduled infrastructure work when required.Preferred Qualifications Experience with Meraki or similar cloud-managed networking platforms. Exposure to low-voltage systems, structured cabling, and site infrastructure projects. Familiarity with POTS, VoIP, ISP services, and carrier coordination. Experience with ticketing systems and IT service management processes. Experience coordinating vendors, installations, service calls, or smaller technical projects. Interest in career growth toward Network Engineer, Systems Engineer, Technical Project Manager, or a similar role.Measures of Success Tickets and incidents are managed with timely communication, clear documentation, and appropriate escalation. Assigned projects and vendor activities move forward with visible ownership, accurate tracking, and consistent follow-through. Vendor work is validated, outstanding items are resolved, and required documentation is collected before closure. Network, ISP, and site technology records remain accurate and useful to the broader team. Site personnel and internal stakeholders receive professional, dependable support. Job Type & LocationThis is a Contract position based out of Chicago, IL. Pay and BenefitsThe pay range for this position is $25.00 - $35.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Chicago,IL. Application DeadlineThis position is anticipated to close on Oct 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.