About this role
Customer Service Representative (Call Center) Position OverviewWe are seeking a customer-focused and detail-oriented Customer Service Representative to join a fast-paced call center environment. In this role, you will handle a high volume of inbound calls while assisting customers with prior authorizations, account inquiries, and other questions involving confidential information. The ideal candidate thrives in a performance-driven environment, demonstrates strong accuracy, and can effectively navigate multiple computer systems while delivering exceptional service. Responsibilities
• Handle high-volume inbound calls and occasional outbound follow-up calls. • Assist customers with prior authorization requests, general inquiries, and account-related questions. • Maintain confidentiality while handling sensitive customer information. • Accurately document customer interactions and update records across multiple systems. • Research and resolve customer concerns in a timely and professional manner. • Meet quality, accuracy, and productivity expectations in a metrics-driven environment. • Navigate multiple software applications simultaneously while providing outstanding customer service. • Process approximately 50-100 calls per day, depending on call complexity. Required Qualifications
• Minimum 1 year of recent high-volume call center experience within the last 2-3 years. • Strong customer service and communication skills. • Excellent attention to detail and data-entry accuracy. • Ability to multitask and navigate multiple computer systems simultaneously. • Typing speed of at least 30 words per minute. • Stable work history with demonstrated job tenure. • Comfortable working in a fast-paced, performance-based call center environment. Preferred Skills
• Customer service experience • Call center experience • Computer proficiency and system navigation • Data entry and documentation • Problem-solving and active listening skills • Ability to manage confidential information Assessment Requirements Candidates will be required to successfully complete:
• Typing Test (One Space Version): Minimum 30 WPM • Call Center Telephone Skills Assessment: Minimum score of 75% Interview Screening Questions Candidates should be prepared to discuss:
• A time they used multiple computer systems during a customer interaction. • Their experience learning a new CRM, customer service platform, or data-entry system. • How they maintain accuracy and attention to detail while handling a high volume of calls and entering information across multiple systems. What We're Looking For We're seeking individuals who are dependable, professional, and committed to delivering an exceptional customer experience. Successful candidates will demonstrate strong communication skills, technical aptitude, attention to detail, and the ability to perform effectively in a high-volume call center setting.Experience Level: Entry-LevelThis version reads much stronger for job boards like Indeed, ZipRecruiter, and LinkedIn while still emphasizing the client's biggest concerns: recent call center experience, tenure, typing speed, system navigation, quality, and accuracy. Job Type & LocationThis is a Contract to Hire position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Oct 22, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.