About this role
Job summary The Paediatric Liaison Service Administrator provides essential administrative and secretarial support to the Paediatric Liaison Team, working closely with the Paediatric Liaison Specialist Nurse/Health Visitor. The role plays a key part in supporting safeguarding and paediatric liaison activity by managing confidential information, coordinating communication with internal and external agencies, and ensuring that clinical documentation and safeguarding concerns are processed accurately and within agreed timeframes. Through effective use of IT systems and data management, including Excelbased reporting, the post holder contributes to safeguarding oversight, audit, and service monitoring. This role supports the Trusts wider commitment to safeguarding children and young people, effective information sharing, and delivery of safe, highquality care across services.
Main duties of the job Main duties of the job
Provide efficient and confidential administrative and secretarial support to the Paediatric Liaison Service. Receive, process, and appropriately share paediatric and safeguarding information, escalating concerns to the relevant clinician as required. Act as a key point of contact for internal and external enquiries, maintaining clear and professional communication. Ensure safeguarding information and documentation are managed accurately and within agreed timeframes. Maintain electronic systems, databases, and patient records in line with information governance requirements. Collate and input data using Excel, supporting routine reporting, audits, and service monitoring within agreed timeframes. Arrange meetings, manage diaries, prepare agendas, and take and distribute accurate minutes. Support the effective daytoday running of the Paediatric Liaison service by prioritising workloads and working collaboratively within the Safeguarding Team.
About us The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.
This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.
Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.
Join us and help shape the future of care in West Essex.
Job description Job responsibilities
Detailed job description and main responsibilities
The post holder will provide confidential and effective administrative and secretarial support to the Paediatric Liaison Service, working under the direction of the Paediatric Liaison Specialist Nurse/Health Visitor. The role involves managing sensitive paediatric and safeguarding information, ensuring concerns are processed accurately, escalated appropriately, and actioned within agreed timeframes.
The post holder will maintain accurate records, manage electronic systems and databases, and use Microsoft Word, Excel, and PowerPoint to support correspondence, data management, reporting, presentations, audits, and service monitoring on a daily basis. They will act as a key point of contact for internal and external enquiries, demonstrating professionalism, tact, and discretion at all times.
The role requires the ability to manage and prioritise a varied workload in a busy environment, working both independently and as part of the wider Safeguarding Team and be flexible to meet the needs of the service. The post holder is expected to maintain high standards of confidentiality, accuracy, and communication, in line with Trust policies and safeguarding procedures.
Person Specification
Qualifications Essential
Numerate Literate Good basic education (with English at Grade c or above ) Medical Terminology Other subjects at GSCE grade C or above, or equivalent Recent Secretarial experience Computer literacy Proficient in Excel and Microsoft Word, Powerpoint
Desirable
RSA 111 or equivalent AMSPAR Experience of using Digital systems, AlexHealth, SystmOne NHS experience Use of other IT Packages Microsoft Teams
Experience Essential
Able to prioritise workload Good communication skills and sympathetic telephone manner Able to work under pressure Flexible and adaptable Must be dependable, reliable and able to work as part of a team or independently
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Princess Alexandra Hospital NHS Trust
Address The Princess Alexandra Hospital
Harlow
Essex
CM20 1QX
Employer's website https://www.pah.nhs.uk (Opens in a new tab)