About this role
Job summary The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, to support the delivery of high-quality clinical services under the supervision of the Pre-assessment manager.
End date of fixed term - 26/07/2027
Main duties of the job To Provide admin support for the team members, including anaesthetists and nursing team. To process information appropriately resulting from outpatient and inpatient episodes within agreed time limits. To manage incoming emails, mail and telephone queries from patients and staff. Coordinate patient flow from Pre-assessment, to high risk, critical care and surgery. Book patients into the high risk anaesthetic clinic and manage their outcomes.
About us The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme thats changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.
This means were working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.
Were a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.
Join us and help shape the future of care in West Essex.
Job description Job responsibilities
Job overview
The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, to support the delivery of high-quality clinical services under the supervision of the Pre-assessment manager.
End date of fixed term - 26/07/2027
Main duties of the job
To Provide admin support for the team members, including anaesthetists and nursing team. To process information appropriately resulting from outpatient and inpatient episodes within agreed time limits. To manage incoming emails, mail and telephone queries from patients and staff. Coordinate patient flow from Pre-assessment, to high risk, critical care and surgery. Book patients into the high risk anaesthetic clinic and manage their outcomes. The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave—a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.
This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.
We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.
Join us and help shape the future of care in West Essex.
Detailed job description and main responsibilities
Patient administration underpins the patient journey and supports the clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.
The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, to support the delivery of high-quality clinical services under the supervision of the Pre-Assessment Manager.
The person will be an important member of the pre-assessment team supporting the smooth running of the pre-assessment service on a daily basis.
Person Specification
Qualifications Essential
Knowledge of administrative procedures through training and experience to NVQ level 3 or equivalent
Desirable
Courses / further study attended to demonstrate evidence of personal development
Experience Essential
Previous experience of working with the public and/or patients in a healthcare environment Knowledge of the Referral to Treatment (RTT) and Cancer Performance measures Experience of interaction with staff of all levels Previous administration experience, able to deal with non-routine issues
Desirable
Experience of working with Cerner or similar patient administration. ~(eg Cosmic)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Princess Alexandra Hospital NHS Trust
Address The Princess Alexandra Hospital
Harlow
Essex
CM20 1QX
United Kingdom
Employer's website https://www.pah.nhs.uk (Opens in a new tab)