About this role
DelfinGroup is a Latvian fintech company, part of the INDEXO Group, offering accessible, straightforward, and customer-oriented financial services.
Our Lithuanian business is still in a build-and-grow stage. The team is currently small, which means this is not a role where you simply take over an established sales operation. We are looking for an experienced, hands-on Sales Team Lead who has built strong call-center sales teams before and knows how to turn processes, people, data, and technology into better sales results.
You will lead both our Sales and Information Line teams, develop them as the business grows, and work closely with the Country Manager and colleagues across the organization.
MissionBuild and develop a high-performing Sales and Information Line operation in Lithuania by growing the team, improving sales processes and customer interactions, and using data, systems, and AI to continuously increase performance and efficiency.
Expected OutcomesFirst 3 MonthsTake ownership of the Sales and Information Line teams and understand current performance, processes, systems, and customer journeys
Establish clear daily management routines, KPIs, performance monitoring, and individual feedback
Identify the biggest opportunities to improve sales processes, conversion, productivity, and customer interactions
Understand how our systems and data can be better used to manage and improve team performance
Start actively using AI in everyday work, analysis, sales improvement, and team management
Within 6 MonthsBuild and develop the team in line with business growth
Improve sales approaches, scripts, objection handling, and customer communication based on actual performance data
Establish structured coaching and performance management across both teams
Introduce practical improvements and automation using AI and other available tools
Use data consistently to understand what works, identify performance gaps, and make better decisions
Create efficient cooperation between the Sales and Information Line teams and other parts of the business
Within 12 MonthsBuild a strong, scalable Sales and Information Line operation capable of supporting further growth in Lithuania
Deliver measurable improvements in sales performance, conversion, productivity, and team quality
Develop a high-performing team with clear expectations, accountability, and strong sales discipline
Establish a culture where data, AI, experimentation, and continuous improvement are part of everyday work
Continuously identify and implement better ways to sell our products and serve our customers
Experience & SkillsWe are looking for someone who has already demonstrated success in a similar environment
Strong hands-on understanding of outbound/inbound sales, conversion, sales scripts, objection handling, and performance management
Experience recruiting, onboarding, coaching, and developing salespeople
Strong ability to work with sales KPIs and performance data and translate them into concrete actions
Confidence working with business systems and identifying opportunities to improve processes
Strong practical AI proficiency – you actively use AI in your work and understand how it can improve analysis, productivity, sales processes, coaching, and everyday operations
Ability to build structure and processes in an environment that is still developing
Fluent Lithuanian and strong English, as you will work with colleagues across the wider organization
Cultural FitYou will succeed in this role if you:
Enjoy building and improving rather than simply maintaining existing processes
Are equally comfortable managing people, analyzing numbers, and getting hands-on when needed
Challenge existing ways of working and come with practical ideas for doing things better
Use AI as an everyday working tool rather than something you occasionally experiment with
Can make decisions with limited information and adjust quickly as the business develops
Give clear feedback, set high expectations, and actively develop your people
Care about both sales results and the quality of the customer experience
You may struggle in this role if you:
Need established structures and detailed instructions before taking action
Manage primarily through meetings rather than through data, coaching, and execution
Are uncomfortable challenging existing sales approaches
Have limited interest in AI, automation, or using technology to improve performance
Avoid difficult performance conversations
Prefer a stable corporate environment where processes are already fully established
Offered salary for this position is starting from 3000 EUR grossWhat We OfferA chance to play a key role in building and scaling DelfinGroup's Lithuanian business
Real ownership of Sales and Information Line performance and the opportunity to shape how these functions develop
A role where your ideas can quickly become real changes rather than disappearing into layers of bureaucracy
Direct exposure to the Lithuanian business leadership and collaboration with experienced colleagues across DelfinGroup
An environment where AI, data, experimentation, and continuous improvement are expected parts of how we work
The opportunity to build a team and processes that can scale together with the business
Recruitment ProcessOur recruitment process consists of several stages:
Screening call
Predictive Index assessment
Professional interview
Culture Fit interview
Potential practical task
Reference check
We aim to give you a transparent view of the company, the challenges ahead, and our expectations, so that both sides can make a well-informed decision.
If you have already led a call-center sales team, know how to turn data into better sales results, actively use AI in your work, and are excited by the opportunity to build rather than simply maintain - we would like to hear from you.