About this role
DelfinGroup, part of INDEXO group, is a Latvian fintech company offering accessible, straightforward, and customer-oriented financial and circular economy services. We create added value by integrating financial and circular retail services, making them easily accessible both in person and online.
We are looking for an experienced System Analyst who will own business and systems requirements analysis and documentation, so that solutions are built accurately, efficiently, and with minimal rework. This is a hands-on role for someone who enjoys digging into how systems actually work, structuring complex information clearly, and bridging the gap between business needs and development-ready specifications.
MissionEnsure high-quality analysis and documentation of business and systems requirements, so that solutions are developed accurately, efficiently, and with minimal rework.
Expected OutcomesFirst 3 Months
Get up to speed on the company's core products, systems, business processes, key integrations, and stakeholders
Take over requirements analysis for at least 1–2 product areas and introduce a consistent approach to requirements documentation
Independently clarify business needs and prepare development-ready tasks with clear scope, acceptance criteria, and process/data flow descriptions
Within 6 Months
Independently lead requirements analysis for several initiatives in parallel
Work closely with the business, IT Product Owners, Architects, Development, and QA
Document the key system integrations, data flows, and dependencies within your area of responsibility
Identify weak points in the requirements-gathering process and introduce improvements that reduce ambiguity and rework during development
Within 12 Months
Fully independently own requirements analysis in your area — from initial business need through to solution delivery
Maintain a structured, high-quality, and predictable analysis process, with system documentation kept consistently up to date
Deliver tasks to the development team that are sufficiently well-prepared, without significant additional clarification needed mid-sprint
Actively contribute to improving analysis, documentation, and collaboration processes, and report regularly on analysis status, risks, and dependencies
Experience & Technical SkillsAt least 3 years of experience as a systems or business analyst
Demonstrable work samples — real technical specifications, process diagrams, integration descriptions (anonymized)
Independent experience writing SQL queries (PostgreSQL) for data validation and analysis
Understanding of REST APIs and system integration principles
Experience collaborating with a development team in an Agile environment — task clarification, estimation, acceptance criteria
Working knowledge of Jira and Confluence
Ability to create process, system-interaction, and data-flow diagrams; BPMN/UML knowledge is an advantage
Experience analyzing requirements for financial products (lending, payments) is a plus
Latvian at a high level; English at a professional level
What You Will Work OnAnalyzing and documenting business and systems requirements across product areas
Clarifying business needs and translating them into development-ready tasks with clear scope and acceptance criteria
Mapping and documenting system integrations, data flows, and dependencies
Writing SQL queries to validate and analyze data
Collaborating closely with business stakeholders, IT Product Owners, Architects, Development, and QA
Identifying inconsistencies, gaps, and dependencies early, and clarifying them with the right stakeholders
Continuously improving requirements analysis and documentation processes
Cultural FitYou will succeed in this role if you:
Enjoy digging into how existing systems actually work before proposing changes
Ask enough clarifying questions to remove ambiguity before handing off requirements
Pay close attention to detail and catch inconsistencies others might miss
Can structure complex, messy information into something clear and actionable
Proactively identify dependencies and risks rather than waiting to be asked
Enjoy close, ongoing collaboration with both business and technical teams
You may struggle in this role if you:
Prefer working only with requirements that are already clearly defined
Are reluctant to dig into how an existing system works
Don't ask enough clarifying questions when something is ambiguous
Overlook details or struggle to structure complex information
Delay flagging contradictions or dependencies until late
Avoid close collaboration with business and technical stakeholders
Offered salary for this position is starting from 3,200 EUR gross
What We OfferThe opportunity to grow and develop with DelfinGroup, a Nasdaq Riga-listed company with ambitious expansion plans
Hybrid working model
Health insurance after the probation period
Employer contributions to the INDEXO 3rd Pension Pillar after the probation period
Paid parking next to the office
Regular office snacks, genuinely optional team-building activities, and tailored professional training opportunities
The opportunity to work across a broad set of the company's core products and systems, with direct influence on how requirements shape delivery
Close collaboration with IT Product Owners, Architects, Development, and QA teams
Recruitment ProcessInitial screening call with HR
Predictive Index test
Interview with the hiring manager
Analysis/case task
Culture fit interview
Reference check
Offer
If you enjoy turning ambiguous business needs into clear, development-ready requirements, we'd love to hear from you.