About this role
Job summary This role is maternity cover competitive salary plus commission Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Manag
Main duties of the job Barchester are recruiting a Customer Relationship Manager for their care home team as maternity cover. The role involves increasing occupancy through various sales and marketing initiatives, including handling enquiries, developing the homes digital profile, and networking with the local community. The manager will join an exceptional team with a focus on providing first-class care. Responsibilities include managing enquiries to achieve occupancy targets, networking, and supporting marketing activities. Essential qualifications include proven sales and marketing experience, analytical skills with CRM applications, self-motivation, and proficiency in Microsoft Office. A UK driving license is required.
About us Barchester Healthcare is a leading care provider in the UK known for delivering exceptional quality care. They have a reputation for holding some of the best quality ratings among large care home providers. The organization is dedicated to supporting their team members, ensuring their contributions are valued and respected. They offer a supportive work environment with opportunities for career development and progression. Barchester provides access to a range of retail and leisure discounts, wellbeing support, and healthcare services. The company is committed to creating an empowering and rewarding work environment for its employees.
Job description Job responsibilities
This role is maternity cover
competitive salary plus commission
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self-motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence. NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.7766
Person Specification
Qualifications Essential
Experience in sales and marketing (preferably in healthcare), proficiency in CRM applications, self-motivation, interpersonal skills, proficiency in Microsoft Office, and a full UK driving licence.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Barchester Healthcare
Address Barchester Healthcare
Woking
GU23 7DJ
Employer's website https://www.barchester.com/ (Opens in a new tab)