About this role
Prime Function:
To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel propertyEnsure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.Any matter which may affect the interests of the hotel should be brought to the attention of the Management.Key Responsibilities:
People Management
Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.Interact with guests and personnel of the hotel in an efficient and friendly manner.Provide effective support to the team to enable them to provide a range of effective and efficient services.Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.Provide high level of service standards.Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services Minimum Higher Secondary (12th Pass) or equivalent educationDiploma or Certificate in Hotel Management or Housekeeping (preferred)Prior experience in housekeeping operations or guest service roles (advantageous)Strong attention to detail and commitment to quality standardsExcellent communication and interpersonal skills with the ability to interact professionally with guests and colleaguesProficiency in English for effective communicationSolid understanding of housekeeping equipment, cleaning chemicals, and safety proceduresPhysical stamina and ability to perform manual tasks efficiently in a fast-paced environmentStrong time management and organizational skillsTeam-oriented mindset with a positive and professional attitudeAbility to follow instructions, procedures, and brand standards consistentlyProblem-solving abilities and resilience in handling guest requests and operational challengesReliability and punctuality with a commitment to maintaining high performance standards Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.