About this role
Lead, supervise, and manage the housekeeping team by providing clear communication, comprehensive training, coaching, and constructive performance feedback to ensure maximum efficiency and staff developmentConduct daily inspections of all guestrooms, public areas, exterior spaces, and back-of-house areas to maintain the highest cleanliness standards and ensure compliance with organizational policiesMonitor and oversee the completion of deep cleaning programs, assign tasks strategically, and ensure smooth workflow throughout the departmentManage staff recruitment, onboarding, performance evaluations, and disciplinary actions while maintaining transparent and empathetic communication with all team membersIssue daily assignments to staff, review special requests and priority areas, and manage the Lost and Found system to ensure optimal coordination and guest satisfactionControl inventory by issuing supplies and goods to staff at the beginning of shifts, ensuring adequate resources are available while managing expenses effectivelyRespond promptly to guest questions and requests, providing assistance, direction, and information to enhance the guest experienceEnsure strict compliance with accident prevention programs, health and sanitation regulations, and quality assurance standards to maintain a safe and clean environmentAnalyze operational data, identify areas for improvement, and recommend and implement procedural changes to enhance efficiency and service qualityCollaborate with other departments to coordinate services and resolve issues in a timely and professional manner Your experience and skills include:
At least 1-2 years previous leadership experience in Housekeeping DepartmentDegree or Diploma in Hospitality ManagementExcellent communication and organizational skillsStrong interpersonal and problem-solving abilitiesHighly responsible & reliableAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times