About this role
Anticipating guest needs, and solicitation of business while assisting to control expenditures. Provide clerical/administrative support for the Sales & Marketing Department, including typing, computer input, filing, answering telephones, and printing reports. Other responsibilities include:
Approach all encounters with guests and employees in a friendly, service oriented mannerMaintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotelMaintain high standards of personal appearance and grooming, which include adhering to the proper dress code and wearing name tag while workingComply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operationsAct as liaison between Sales & Catering Managers and clients in Sales & Catering Managers' absenceControl purchase orders and check requestsAdminister daily, monthly, quarterly, and annual sales reportsUpdate and optimize the hotel’s content across all online channelsDevelop email marketing campaigns for Rooms, Food & Beverage, and other outlets in line with the CRM strategy and corporate guidelinesProvide creative ideas and best practices for content marketing and social mediaDeliver monthly and quarterly reports on web performanceMonitor and reply to online reviewsSupport the Sales & Catering team administratively including correspondence, preparing reports and assisting with reservationsProvide telephone and message support for the department and respond to inquiries in a timely, clear, professional and pleasant mannerMaintain guest profiles, contacts and additional necessary records used in the Sales & Catering operationAssist the Sales & Catering teams with the preparation of contracts, proposals and addendumsTake booking inquiry information via phone or email and prepare proper paperworkEnsure that all arrangements, including upgrades and amenities, are handled properlyCoordinate with other departments through verbal and written instructionsBlock group & meeting space specifications and ensure that accurate information is collected and entered in the reservations systemCommunicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleaguesOrder office supplies and collateral inventory for Sales & Catering Department and Executive Offices. Degree in Marketing, Business, Hospitality Management, or a related field an assetUnderstanding of current digital marketing concepts, strategy and best practices an asset1-2 years administrative support experience preferredPrevious experience within hotel sales an assetAt least one year of progressive experience in a hotel or related field required Is technologically savvy, with a working knowledge of Opera S&C preferredProven proficiency in Microsoft Office applications requiredExcellent communication skills, both written and verbal requiredHighly responsible & reliableMust be able to convey information and ideas clearlyMust be able to evaluate and select among alternative courses of action quickly and accuratelyMust work well in stressful, high pressure situationsMust be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryMust be able to work with and understand financial information and data, and basic arithmetic function What’s in it for you:
Paid time offMedical, Dental and Vision Insurance, 401KComplimentary Shift MealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academy designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, such as Planet 21Career development opportunities with national and international promotion opportunities