About this role
We're looking for a Guest Service Assistant - F&B to join our team in Dartford, United Kingdom. In this role, you will be the friendly face of our food and beverage operation, delivering exceptional service to our guests while maintaining the highest standards of hospitality. You will work in a fast-paced environment where your ability to connect with guests, anticipate their needs, and resolve issues with a positive attitude will directly contribute to their experience.
Greet guests warmly and professionally upon arrival, ensuring they feel welcomed and valuedProvide knowledgeable recommendations about menu items, beverages, and dining optionsTake accurate food and beverage orders using point-of-sale (POS) systems and communicate them clearly to kitchen and bar staffDeliver orders promptly and ensure guest satisfaction with each interactionClear and reset tables efficiently while maintaining cleanliness and organization throughout the dining areaAddress guest concerns and complaints with empathy and professionalism, working toward satisfactory resolutionsAssist with special requests and customize orders to accommodate dietary preferences and restrictionsMaintain awareness of current promotions, specials, and menu changes to communicate effectively with guestsSupport team members during peak service times to ensure smooth operationsFollow all food safety and hygiene protocols consistentlyContribute to a positive team environment through collaboration and support of colleagues Proven experience in a guest-facing or hospitality role, preferably in food and beverage serviceExcellent communication and interpersonal skills with the ability to engage guests from diverse backgroundsStrong customer service orientation with a genuine desire to exceed guest expectationsAbility to multitask effectively in a fast-paced environment while maintaining attention to detailProficiency with point-of-sale (POS) systems and basic computer skillsKnowledge of food and beverage service standards and etiquetteProblem-solving skills and the ability to remain calm under pressurePhysical ability to stand for extended periods and lift moderate weightsFlexibility to work various shifts, including evenings, weekends, and holidays as neededPreferred: Food safety certification or willingness to obtain certificationPreferred: Experience with restaurant management software or reservation systems