About this role
Our guests are always at home at Fairmont Hotels & Resorts – and their In Room Dining experience is no exception. Your leadership strengths as Manager, In Room Dining ensure successful operations and the consistent delivery of not only memorable cuisine, but also of outstanding guest service.
Reporting to the Director of Food and Beverage, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging serviceLead and manage the In Room Dining team and ensure service standards are followedMust be able to multi-task is a high work paced environment.Check food orders for accuracy and qualityEnsure IRD staff work in full uniform and meeting Hotel grooming policy.Work with hotel leadership on creativity of special amenities and alikeMonitor and react to all department issues with urgency and professionalism.Address guest concerns at a five star levelConsistently train Colleagues to help improve overall service and standardsComplete weekly, monthly Forbes five star audits and LQA auditsBalance operational, administrative and Colleague needsConduct regularly scheduled departmental meetingsMaximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies and practicesHave full knowledge of all In Room Dining menusManage the departmental budgetFollow outlet policies, procedures and service standardsFollow all safety and sanitation policies when handling food and beverageAssist in other outlets as neededOther duties as assignedCompensation: $90,000 - $105,000 per annum
Bonus Potential: $8K - $10K
Previous Food & Beverage leadership experience requiredPrevious point of sale system experience requiredComputer literate in Microsoft Window applications requiredUniversity/College degree in a related discipline an assetExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all times All your information will be kept confidential according to EEO guidelines.