About this role
Supervise banquet operations before, during, and after eventsLead, brief, coach, and motivate the banquet teamEnsure seamless execution of meetings, weddings, conferences, and social eventsCoordinate event setups, room layouts, table arrangements, equipment, and service requirementsEnsure all events are delivered in line with Novotel service standardsCoordinate closely with Culinary, Events, Stewarding, and other hotel departmentsMonitor food and beverage service, presentation, timing, and qualityWelcome guests and respond promptly to requests, concerns, and special requirementsConduct pre-event briefings and communicate event details, VIP requirements, and special arrangementsMonitor team grooming, service etiquette, cleanliness, and professional standardsCoach and develop team members through on-the-job training and constructive feedbackMonitor banquet equipment and inventory and report shortages, damages, or maintenance requirementsEnsure compliance with food safety, hygiene, health, and safety standards Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field is preferred.
Minimum 2 years of experience in banquet or F&B operations, preferably in a hotel or resort.
Previous supervisory experience is an advantage.
Good knowledge of banquet service standards, event setup, food and beverage service, and function operations.
Strong leadership and team supervision skills.
Excellent communication and interpersonal skills.
Good command of English; additional languages are an advantage.
Able to work under pressure and manage multiple events or tasks simultaneously.
Professional appearance and strong guest-service orientation.
Flexible to work shifts, weekends, public holidays, and extended hours based on event requirements.
Strong interpersonal and problem solving abilities
Fluency in English
Mandarin speaking is a plus